Associate Claims Examiner

Associate Claims Examiner

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

The Associate Claims Examiner develops the ability to manage and review incoming claims based on area of focus. The primary focus of this role is to develop the ability to process and investigate assigned claims and determine the carrier's maximum liability, and / or information that is required prior to a claim being submitted to the Carrier, as well as issuing payment to customers and taking deductions from carriers. The Associate Claims Examiner works closely with various internal departments and communicates with carriers, insurance companies and customers.

What You'll Do

• Process assigned claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and work with Claims Lead to evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers.
• Build a strong understanding of industry regulations and Arrive's and carriers' insurance policies and their impact on filed claims.
• Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns.
• Establish effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tasks and meet time standards for aging claims.

Qualifications

The Perks of Working With Us

The base salary for this position is $24 / hour, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.

When we say "award-winning culture," we mean it. We've already earned "Best Place to Work" honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.