Care Coordinator (Contractor)

Job Description

Job Description

About Time Doc Health :

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!

Who you are :

You are a clinical professional with a track record of delivering high-quality patient care. You possess strong active listening and critical thinking skills that enable you to understand and respond with exactly what patients and providers need. You are an incredible communicator, collaborator, and succeed in delivering patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient-centered care, and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented, and remote environment.

The Ideal Candidate Demonstrates the Following Core Competencies :

• Accountability : Demonstrates ownership, commitment, and follow-through in achieving results.
• Attention to Quality and Accuracy : Produces accurate, complete care plans, EMR communications, and other deliverables. Identifies opportunities to improve processes or outcomes.
• Relationship Building : Successfully manages interactions by being aware of your emotions and those of others. Builds strong relationships with patients.
• Collaboration : Works effectively across functions and teams; champions best practices.
• Adaptability : Resilient; willing to learn from others; optimistic and adaptable.
• Personal Organization : Allocates your time efficiently, handling multiple patients, demands, and competing priorities.
• Care Coordination Knowledge : Understands the care coordination functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite).
• Feedback-Driven Growth & Learning : Actively seeks feedback to improve performance and is committed to continuous learning and professional growth.
• Motivational & Supportive : Uses motivational and supportive communication strategies to encourage behavior change and patient empowerment.

The Role (In a Nutshell) :

As a part of the coverage team, the contractor care coordinator will work with chronically ill patients to provide comprehensive care coordination while uncovering and addressing barriers to care through innovative, holistic interventions. This role requires you to think creatively to help patients find resources that address their specific barriers, educate them about their conditions, and coordinate treatment plans with physician offices as needed. This role requires a patient-focused individual who possesses a compassionate nature, general knowledge of healthcare practices, and is able to work virtually to deliver high-quality patient care coordination services. You must be comfortable handling a high call volume and meeting standard productivity goals as outlined by your leader.

The Highlights :

100% Remote

Set your own schedule (maximum of 30 hours per week), with the stipulation that availability must be provided at least one month in advance

Contractor can live in any time zone

Calls must be made between Monday - Saturday 8 : 00 am - 6 : 00 pm (this refers to the time zone that you will support)

You will receive paid comprehensive training on CCM, RPM, BHI and / or APCM services to ensure you are well prepared for the role

100% Remote : must have consistent access to clean, quiet workspace; solid internet connection; proficient technical experience (basic computer skills)

Must own a desktop, or laptop (no tablets)

Training Compensation

$21+ per hour

After training compensation (base pay, plus incentive paid on a bi-weekly basis) :

Base Pay : $16 per hour (CMA)

Base Pay : $18.29 (LPN)

Incentive Pay : $400-$700 bi-weekly (this is based on meeting performance metrics)

Responsibilities :

Conducting monthly chronic care management (CCM) phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits.

Creating and / or revising personalized care plans for each patient you call, in coordination with the practices and providers you support.

Identifying social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address all of these effectively.

Empowering patients to take charge of their own wellness and goals in the context of their care plan.

Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation / regulatory standards at all times.

Requirements :

At least 2-3 years of experience as a CMA / RMA, LPN, or RN, with an active accreditation / professional license required.

Exceptional verbal and writing skills in English, including accurate spelling and grammar.

Technology experience - preferably with multiple EMR / EHR systems, and familiarity with Microsoft Office, Google Suite products.

Highly professional on the phone, with the ability to maintain a compassionate and engaging tone.

Exceptional verbal skills - able to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor.

Highly self-motivated, organized, and able to work independently.

Experience serving a geriatric population is a plus.

Case management or care coordination experience is a plus.

Technology Equipment Requirements :

Must own a desktop, or laptop with a capable quad-core processor (Intel Core i5 or AMD Ryzen 5) from the last three to four years.

16 GB of RAM.

The latest supported operating system versions of Windows or macOS.

A monitor with at least 1080p (Full HD) resolution.

A dual-monitor setup is highly beneficial for productivity.

Noise canceling headset.

Internet Requirements :

A connection of at least 100 Mbps download and a strong upload speed (10-25 Mbps or higher) is recommended.

The connection should have low latency, ideally under 50ms

Connection Type : A wired Ethernet connection is strongly preferred over Wi-Fi. Satellite internet is prohibited.

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.