Learning & Development Lead

Opportunity

We’re hiring a Learning & Development Lead to design and scale onboarding, training, and continuous education for our clinical and patient-facing teams. This role is key to ensuring every patient interaction reflects Haven’s standards of compassion, quality, and excellence. You’ll report into the Head of operations and partner with the CMO, clinical leaders, and service experience teams to create training programs that help Haven grow with consistency and heart.

This is a build-from-scratch role : you’ll create the foundation for L&D at Haven, designing both content and process, and directly shaping the culture of how we develop and support our teams.

Responsibilities

• Build and own the onboarding experience for new clinicians and staff (MD / DOs, APPs, RNs, MAs, navigators, and support roles).
• Design and deliver clinical training programs, ensuring care standards are consistent across states and service lines.
• Partner with leadership to create a structured curriculum for clinical protocols, service experience, compliance basics, and Haven-specific tools.
• Implement ongoing learning and coaching programs to reinforce skills, improve patient experience, and maintain high service standards.
• Establish feedback loops with staff and patients to continuously improve training content and delivery.
• Collaborate with operations and clinical leadership to scale L&D as Haven expands into new states and service offerings.

Qualifications

Nice-to-Haves

Fit

Culture & Benefits

At Haven, we offer a unique opportunity to work directly with experienced founders and clinical leaders who have built and scaled successful healthcare companies. You’ll receive meaningful equity in a venture‑backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.

Diversity & Inclusion

Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ+ founders. We strongly encourage candidates from all backgrounds to apply—many successful candidates may not meet every requirement. Studies show that underrepresented candidates often only apply when meeting 100% of qualifications; we’d love to hear from you even if you don’t check every box.

Equal‑Opportunity Employer

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