Winter 25 / 26 : Mammut Store Supervisor

Mammut Store Supervisor

Copper Mountain Resort is a vacation destination located in Frisco, Colorado, in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facilities.

Job Title : Mammut Store Supervisor

Job Status : Seasonal

Compensation and Benefits : Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience. This is a seasonal position eligible for season pass for employees / dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail / rental, tickets, etc.) also available.

Job Summary : The Mammut Store Supervisor (MSS) is a part of the Resort Services Department and is responsible for the supervision and quality assurance of customer service, retail sales, and delivery of products in Copper Mountain's Mammut Store location. The MSS will supervise staff and ensure delivery of exceptional customer service and sales. The MSS will be knowledgeable on the retail sporting goods and demo products, along with training staff. The MSS is the liaison between Mammut and Copper Mountain. As such, they must be knowledgeable about Mammut gear and Mammut sports including climbing, ski touring, mountaineering, as well as a subject matter expert on Copper Mountain's offerings. The MSS will act as host for Mammut on-mountain events throughout the winter and summer seasons and must be able to speak as a subject matter expert to athletes participating in these events as well as willing to assist in on-mountain events. The MSS is responsible for making sure important information gets translated to staff members to enable them to service the customer effectively. The MSS needs to provide the necessary tools and training to assist employees in doing their jobs. This includes developing special operating procedures as well as other communication documents and procedures. In addition, the MSS is responsible for handling guest escalations as needed. Encouraging and effective supervision of a team of diverse employees reporting to this position is required in this role. As a member of the supervisory team, the MSS will be asked to participate in the development of business plans, budgeting, and operational decisions as well as work on special projects. Mammut will support this person through advanced education opportunities including avalanche safety course, Mammut Bio / history, mountaineering, Mammut gear demos, uphill skiing events, etc. Copper Mountain will provide opportunities for this person to experience Mammut's product on Copper's uphill courses and on / off mountain events.

Essential Duties and Responsibilities :

• Supervision of service delivery, assuring high quality and consistent sales and service to all guests.
• Foster effective working relationships with key strategic partners (internal and external).
• Loss prevention monitoring, education, and policies / procedures.
• Support the development of effective relationships with Mammut and athletes.
• Assist with the recruiting and on-boarding process.
• Develop and maintain a safe work environment for staff and guests.
• Develop a strong working knowledge of retail inventory management systems.
• Uphold outstanding and effective visual merchandising and staging standards in all locations.
• Ensure accurate accounting of daily revenues, expenses, and inventories.
• Develop and maintain a strong working knowledge of the ski / snowboard and mountaineering retail industry, understand trends, develop good relations with partners and vendors.
• Create and drive a sales culture where agents are upselling and sales targets are clearly understood.
• Work closely with supervisor peers from other divisions to ensure a culture of teamwork, best practices sharing, and peer to peer support.
• Attend all Resort. Divisional, Departmental, and / or external meetings as needed.
• Present a professional appearance and behavior at all times lead by example, embody our service standards.
• Become a subject matter expert in all Resort Services policies and procedures and be willing and able to assist the frontline wherever and whenever required.
• Sundry duties as they come up and any task assigned by the Resort Services Director.

Other duties as assigned :

Supervisory Responsibilities :

Personal Attributes :

Basic Requirements :

Preferred Experience and Special Skills :

This position will be posted and accepting applications until Wednesday, October 15th.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race / color / religion / sex / sexual orientation / gender identity / national origin / disability / protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique