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Detroit Metro | Service Manager | Elevated Dining

Detroit Metro | Service Manager | Elevated Dining

Madison CollectiveAnn Arbor, MI, US
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Job Description

Job Description

DESCRIPTION :

The Service Manager is responsible for creating and overseeing hospitality that aligns with the vision of our restaurant. This individual will inspire the team to deliver consistent and exceptional service and hit sales targets. This hospitality leader will also provide a welcoming atmosphere and lead a guest-centric culture, ensuring that our service always exceeds expectations for quality and productivity.

Core Duties and Responsibilities

Leadership & Culture

  • Demonstrates self-awareness and self-management in order to be a great leader and teammate.
  • Leads with a positive and productive mindset, influencing and coaching team members in our service standards in order to meet the needs of our guests.
  • Expert and authority on what is expected of the frontline staff and able and willing to hold the line to meet the moment.
  • Uses their resources to bring clarity and resolution to any situation presented.
  • Set the tone and energy of the dining room experience, managing all aspects with grace and ease.
  • Foster a culture of continuous learning, improving processes, and assisting in pre-shift meetings to educate staff on our sequence of service and our sales goals.

Service & Hospitality

  • Passionate and consciously aware of what it takes to set the tone and maintain the tempo for an impeccable shift. Uses all their senses to dial in the experience.
  • Highly engaged in service, present and connecting with guests and the team equally to ensure we're meeting our mission.
  • An expert on the sequence of service and keenly watching every table and guest face to know how their experience is going - able to intervene with hospitality to ensure excellent service every time.

    • Financial Responsibility

  • Oversee and optimize floor service for revenue-generation while focusing on labor goals, and driving business growth through guest retention and guest acquisition.
  • Innovate methods to maintain our high standards of quality and service.
  • Understand financial scorecards and the variables within our management team’s control, using data to make informed decisions that achieve sales goals and optimize labor efficiency.

    • Values in Action

  • Takes pride in creating excellent guest experiences and caring for their team.
  • Committed to personal and professional evolution in order to stay connected to self and those they lead.
  • Evaluates and holds the team accountable through the lens of our values.
  • Demonstrates a high degree of professionalism and integrity at all times.

    • Operations

  • Ensure proper execution of opening and closing procedures, maintaining operational efficiency.
  • Uphold policies and standard operating procedures (SOPs), implementing productivity, quality, and hospitality standards.
  • Support our events program by providing hospitality and service leadership.

    • Staff Relations

  • Leads the team through inspiration and passion. Curates their style to meet the needs of the individual in front of them.
  • Takes responsibility for the overall performance of the team and actively supports, coaches, and holds team members accountable for their role & impact on service.
  • Takes pride in educating the staff on all aspects of the restaurant (menu specifications, drinks, products / vendors, etc.) and narrates the purpose behind each step of service.

    • Administrative

  • Accurately manage POS transactions, end of day reporting, cash handling procedures, and all other essential business functions.
  • Takes responsibility and follows-through with urgency to ensure issues are resolved that occur on shift, communicating with the Accounting Team and other stakeholders as needed.

    • Safety & Sanitation

  • Maintain safe, secure, and healthy facilities by establishing and enforcing sanitation standards, health department regulations and procedures and maintaining security systems.
  • Ensure compliance with safety protocols and maintain security systems throughout the beverage program.

    • REQUIREMENTS :

  • Education in hospitality field and / or 1-2 years experience managing in a fine dining restaurant or upscale hotel.
  • Must have strong communication skills, verbal and non-verbal.
  • Demonstrate ability to multitask and handle a large volume of incoming inquiries, calls, and needs. Work with purpose and a sense of urgency.
  • Able to self-manage priorities and demonstrates self-accountability
  • Empowered, takes responsibility
  • Manages confidential information with discretion
  • Always takes a values-based approach to decision making and growth
  • Organized and detail-oriented with the ability to keep many stakeholders informed
  • A polished, personable and professional appearance and attire whenever on-site
  • Ability to build relationships with guests and team members at all levels of the organization
  • Adaptive organizational skills and the ability to change plans to meet new circumstances
  • Able to use Canva and make updates to materials.
  • Must be able to stand and walk for long periods of time during events.
  • Must be able to lift up to 25 pounds at times.
  • Must be able to work a variety of hours in order to accommodate events.

    • BENEFITS :

  • Competitive pay ($60-75K)
  • Paid Time Off to recharge and enjoy time away from work.
  • Comprehensive Medical, Dental, and Vision Insurance to keep you and your family
  • healthy.
  • Company Sponsored Short Term Disability to take care of yourself if needed
  • 401k with Employer Match to plan for your future
  • Life Insurance for peace of mind.
  • Employee Discounts at sister restaurants
  • EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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