CEI is hiring : Repair Coordinator 2 way radio in Lanham

Job Description

Job Description

• Job Title : Repair Coordinator

Lanham, MD

5 days on site

W2 contract. Long term. Up to 24 months.

$23 / hour

Overview

The Repair Coordinator plays a vital role in managing the intake and tracking of subscriber equipment, with a focus on two-way radio communication devices. This position ensures that customer assets are received, processed, and documented accurately while maintaining high standards of service and professionalism.

What You’ll Do

Accept incoming deliveries and properly log customer equipment

Open, inspect, and verify device shipments

Accurately record device and customer details into internal systems

Communicate with customers regarding equipment status and next steps

Partner with Service and Sales teams as well as direct customer contacts

Safeguard customer equipment, ensuring careful handling at all times

Follow ISO9001 standards and internal service objectives

Contribute to smooth workflow and consistently meet service expectations

Work within FTC’s Oracle-based Service Operating System

Comply with company policies and service cycle requirements

Remain adaptable during busy periods, including working overtime when necessary

Who You Are

Results-driven and dependable

Highly organized with strong attention to detail

Professional in communication and conduct

Self-directed yet collaborative, able to work effectively with peers and customers