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General Manager

General Manager

Pizza InnCherryville, NC, US
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General Manager

The General Manager is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, directing team members, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.

Physical & Mental Requirements :

  • Must be able to stand for periods of up to 11 hours
  • Must be able to read and write to facilitate communication
  • Must be able to speak clearly and listen attentively to team members and management
  • Must be able to bend, stoop, and kneel repeatedly over a long period of time
  • Must be able to lift up to 40 pounds

Minimum Qualifications :

  • Must be able to operate with minimal supervision
  • Must be able to direct others and delegate responsibilities
  • Must be able to effectively communicate with, listen to and engage guests and team members
  • Must be able to calmly and professionally address and resolve guest concerns
  • Must be able to have a sense of urgency
  • Must be organized, flexible, and detail-oriented
  • Must be able to comprehend and execute local food-handling laws and standards
  • Must be able to comprehend and execute Pizza Inn standards and expectations
  • Must be able to act in a professional manner that promotes a pleasant work environment
  • Must be able to cross-train in all positions, and successfully pass a manager skill test
  • Must be able to focus and perform with a high level of energy throughout the shift
  • Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
  • Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
  • Basic Qualifications :

  • Prior restaurant or customer service experience (at least 2 years)
  • Prior supervisory experience (at least 1 year)
  • High school degree, or equivalent
  • Prior General Manager or management experience is preferred, but not required
  • Essential Job Functions :

  • Able to perform the essential job functions of the team member position
  • Direct team members and delegate responsibilities
  • Perform register closeouts and bank deposits
  • Address and resolve guest concerns
  • Open and / or close store, including the execution of related responsibilities
  • Manage all aspects of recruitment, development, and performance management of team members
  • Forecast sales, schedule associates, and manage payroll based on business patterns
  • Manage product ordering and inventorying, maintaining proper level of stock
  • Own the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner
  • Perform other related duties, as assigned by company management
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    General Manager • Cherryville, NC, US