Hotel Night Auditor

Job Description

Job Description

What Makes a McKibbon Hotel Front Desk Night Auditor in Raleigh Downtown? Unique opportunity to service guests at both the Tempo and Homewood Suites by Hilton, two hotels in one building.

What Makes a McKibbon Hotel Night Auditor?

The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life :

• Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features / services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals / departures, and scheduled daily group activities.
• Process all guest check-ins and verify registration information with the guest.
• Restock, organize and process purchases from the lobby guest store.
• Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.
• Night auditor will accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments / personnel.
• Document and communicate shift updates for following shift team members and managers.
• Resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.
• Keep front desk and other area workstations clean, tidy and organized
• Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.
• Shifts may vary by hotel : 10pm - 6am or 11pm - 7am.

Job Requirements :

Perks & Benefits Beyond the Basics :

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment :

Full Time Associates :

Financial & Occupational Wellness : All Associates

Personal Wellness :  All Associates

Any state specific holiday, vacation or benefit requirements will apply