Product Manager

Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About The Role

We're looking for a Product Manager to join our Product team and take ownership of critical enablement functions that directly impact merchant success and internal team efficiency.

In this role, you'll lead onboarding and training efforts for new merchants, provide hands-on product support, and act as the first line of triage for issues coming in from the field. You'll work closely with product, engineering, and support teams to identify and escalate product issues, ensure field teams are informed and equipped, and continuously improve our enablement tools and processes.

This is a great opportunity for someone who is hands-on, detail-oriented, and customer-focusedand who wants to grow their product management experience in a fast-moving environment.

Key Responsibilities

Deliver engaging, high-quality onboarding experiences to help merchants get started quickly and confidently.

Partner with Level 2 support and customer-facing teams to provide training, tools, and documentation that help them succeed.

Manage the intake of field feedback, support tickets, and bug reports. Collaborate with product and engineering to escalate and prioritize fixes.

Analyze patterns from merchant interactions and internal feedback to surface opportunities for product improvement.

Maintain and evolve onboarding materials, product guides, internal enablement docs, and FAQs.

Who You Are

12 years of experience in support operations, customer success, training, or a product-adjacent role.

Excellent communicatorclear, concise, and empathetic.

Strong organizational skillsyou can manage multiple inputs, requests, and follow-ups with ease.

Comfortable using data and qualitative feedback to spot issues and advocate for improvements.

Interested in building a foundation in product thinking, with a strong customer mindset.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.