Client Service Coordinator - FULL TIME

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services
• Maximize the number of pets seen by the hospital team
• Provide professional, efficient and exceptional service at all times
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation
• Assist outgoing clients by providing all necessary instructions, information and invoices
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned

The Five Principles

Hiring Qualifications / Competencies

Capabilities And Experience (Can Do)

Attitudes (Will Do)

Special Working Conditions

Experience, Education And / Or Training

We are a drug-free, smoke-free, equal opportunity employer.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

The pay range for this role is $17.70 - $22.62 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (