Fiber Splicer Technician (Havre de Grace)

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. ThinkBig Networks was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

This position is located in Harford and Cecil County and is an onsite field position.

Position Summary :

The Fiber Splicer Technician must have strong fiber splicing, network, organization employee and customer service skills. Our Fiber Technician Splicers troubleshoot, splice, test and certify fiber optic rings and customer terminations. This position is responsible for repairing outages and performing contractor QA checks. In this role you will spend 90% of your time in the field and on customer premise interfacing with current and prospective customers. Providing the very best customer service, both while installing and during troubleshooting operations, is critical to this position. Technical responsibilities include :

• Technician must be competent in the use of optical test equipment, OTDR, PON Meter, Volt / Ohm meters, toners and other test equipment as prescribed for the testing of all services ThinkBig Networks provides.
• Technician must be competent in fiber splicing using a core alignment type splicing machine for drops and pig tails.
• Technician is required to repair underground drop pipes, re-pull underground fiber drops, and splice drops where necessary from the distribution vault to the premise NID.
• Technician is responsible for installation, maintenance and troubleshooting of OSP distribution fiber from the Main OLT Hub (source) and FDH cabinets all the way through to the end user.
• Technician is responsible for installation, maintenance and troubleshooting of splitter cabinets, patch panels, NIDs and associated equipment.
• Technician must be competent in the placement of fiber inside the customer premise in units ranging from SFU to MDU high-rises.

General Responsibilities :

Job Qualifications :

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ThinkBig Networks is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against.