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Project Coordinator EBS
Project Coordinator EBSFLOORING LIQUIDATORS • Modesto, CA, US
Project Coordinator EBS

Project Coordinator EBS

FLOORING LIQUIDATORS • Modesto, CA, US
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Job Description

Job Description

Summary / objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provide excellent customer service while communicating with customers over the phone and in writing.
  • Act as a liaison between multiple parties to bring an installation to completion.
  • Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
  • Review customer contracts for accuracy.
  • Schedule installations with customers and assign installers to perform the installation.
  • Maintain installer calendars through the system.
  • Prepare necessary paperwork.
  • Keep detailed notes throughout the entire installation process, from start to finish.
  • Transfer materials from location to location as needed for installations.
  • Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.
  • Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
  • Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers.
  • Handle customer concerns, repairs, and claims as necessary.

Competencies

  • Analytical Thinking - Applies logic to solve problems and get the job done
  • Client Service - Responds to the clients and anticipates their needs
  • Conflict Resolution - Works to resolve differences and maintain work relationships
  • Decision Making - Makes decisions and takes responsibility for them
  • Ethics - Fosters a diverse and respectful workplace
  • Even Temperament - Controls emotions without retaliating against negative behavior
  • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
  • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
  • Initiative - Remains proactive when suggesting improvements and solving problems
  • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
  • Persuasive Communication - Displays verbal and written communication that influences others
  • Problem Solving - Solves problems while ensuring rules and directives are followed
  • Project Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner.
  • Supervisory responsibilities : None

    Work environment : Office environment, temperature-controlled

    Work Location : Modest, CA, or other location as required

    Physical demands : Repetitive movement of hands and fingers

    Typing and / or writing, talking, and hearing.

    Travel required : None

    Required education and experience :

  • High School Diploma, GED, or equivalent
  • Customer Service Experience
  • Experience in scheduling or event planning
  • Google Suite or Microsoft Office
  • Computer literate
  • Able to work independently
  • Natural problem solver
  • Preferred education and experience

  • Rollmaster experience
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    Project Coordinator • Modesto, CA, US

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