Job Description
Job Description
Summary / objective
Coordinate material installations between customers and Installers.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide excellent customer service while communicating with customers over the phone and in writing.
- Act as a liaison between multiple parties to bring an installation to completion.
- Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
- Review customer contracts for accuracy.
- Schedule installations with customers and assign installers to perform the installation.
- Maintain installer calendars through the system.
- Prepare necessary paperwork.
- Keep detailed notes throughout the entire installation process, from start to finish.
- Transfer materials from location to location as needed for installations.
- Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.
- Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
- Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers.
- Handle customer concerns, repairs, and claims as necessary.
Competencies
Analytical Thinking - Applies logic to solve problems and get the job doneClient Service - Responds to the clients and anticipates their needsConflict Resolution - Works to resolve differences and maintain work relationshipsDecision Making - Makes decisions and takes responsibility for themEthics - Fosters a diverse and respectful workplaceEven Temperament - Controls emotions without retaliating against negative behaviorExcellent Communication - Uses language effectively to gather information and facilitate an exchange of ideasFlexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstancesInitiative - Remains proactive when suggesting improvements and solving problemsInterpersonal Relations - Exhibits respect and understanding of others to maintain professional relationshipsPersuasive Communication - Displays verbal and written communication that influences othersProblem Solving - Solves problems while ensuring rules and directives are followedProject Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner.Supervisory responsibilities : None
Work environment : Office environment, temperature-controlled
Work Location : Modest, CA, or other location as required
Physical demands : Repetitive movement of hands and fingers
Typing and / or writing, talking, and hearing.
Travel required : None
Required education and experience :
High School Diploma, GED, or equivalentCustomer Service ExperienceExperience in scheduling or event planningGoogle Suite or Microsoft OfficeComputer literateAble to work independentlyNatural problem solverPreferred education and experience
Rollmaster experience