Client Relations Representative (Bilingual English / Spanish)

Client Relations Representative (Bilingual English / Spanish)

Department / Unit : Child Care Family Services

Reports To : Client Relations Supervisor

FLSA Status : Non-Exempt / Union

Level / Step : Level 3

Hours : 37.5 / weekly

Salary : $45,070.54-$50,070.54

About Children's Council

For 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 140 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

Position Summary

The Client Relations Representative provides superior customer service to all Children's Council of San Francisco customers and agency staff. S / he / they represents the agency to the community, both on the phone and in person and will utilize strong customer service and communication skills, multitasking abilities, good judgment, and patience to assess and meet customer needs. S / he / they will operate a multi-line telephone system in a fast paced, client-based office environment. This role is aligned with the Family Services Department but provides general office and staff support to departments within the agency, as needed. Reports to the Program Manager.

Key Qualities

• You go the extra mile, helping our clients and your colleagues achieve successful outcomes.
• You are welcoming and optimistic, maintaining poise, even under difficult circumstances.
• You are a dependable colleague, and someone that your team can rely on.

Primary Responsibilities

Required Qualifications

Physical Requirements

COVID Policies

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Benefits, and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes :

Equal Opportunity & Equity Statement

Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.