Retail Operations Manager ACX

Retail Operations Manager ACX

The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with customer objectives. This role blends operational management, team leadership, and cross-functional collaboration to deliver impactful in-store programs. Key responsibilities include developing and guiding field teams, optimizing processes, maintaining strong customer partnerships, and managing budgets to drive efficiency and executional excellence in a market of approximately 100 stores. Success in this role requires a balance of strategic thinking, hands-on leadership, and a commitment to continuous improvement.

Job Will Remain Open Until Filled

Responsibilities

Field Leadership & Execution

• Provide oversight of all field events, ensuring they are executed with precision, align with customer expectations, and meet company standards for quality and efficiency.
• Translate customer strategies into actionable field plans and communicate objectives clearly to ensure alignment and accountability at all levels.
• Monitor and evaluate operational performance through in-field visits, audits, and reporting to identify gaps, implement corrective actions, and scale best practices.
• Resolve real-time execution issues, including staffing gaps, equipment shortages, or vendor challenges, to ensure uninterrupted event success.
• Responsible for all customer event execution, ensuring proper staffing, and training. Monitor event quality and resolve operational challenges to optimize outcomes and enhance shopper engagement.
• Lead, coach, and mentor a team of Field Engagement trainers and Event Specialist; conduct regular performance reviews and guide development plans.
• Identify and develop high-potential team members, ensuring a robust pipeline for internal growth and succession planning.
• Foster a culture of accountability, inclusion, and continuous improvement across the field team.

Retailer Partnership

Budget & Resource Management

Compliance, Safety & Risk Management

Technology & Reporting

Administrative & Operational Support

Collaboration & Communication

Conflict Resolution

Supervisory Responsibilities

Travel and / or Driving Requirements

Minimum Qualifications

Environmental & Physical Requirements

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.