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Director of Innovation & Process Improvement
Director of Innovation & Process ImprovementGenworth • Richmond, VA, US
Director of Innovation & Process Improvement

Director of Innovation & Process Improvement

Genworth • Richmond, VA, US
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Director Of Innovation & Process Improvement

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need careand we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions :

  • Make it human.
  • Make it about others.
  • Make it happen.
  • Make it better.

POSITION TITLE Director of Innovation & Process Improvement

POSITION LOCATION Richmond, VA (hybrid)

YOUR ROLE We are seeking a visionary and results-driven Director of Innovation & Process Improvement to lead strategic initiatives that foster innovation, accelerate business transformation and enhance operational efficiency across US Life Insurance business. This role will be a part of the USLI Finance organization and will report directly to the Head of Innovation.

What you will be doing

  • Leadership : Lead cross-functional and matrixed teams through influence, fostering alignment and driving results without direct reporting lines
  • Innovation Pipeline Management : Develop and manage a portfolio of innovation initiatives from ideation through execution and scaling
  • Strategic Collaboration : Partner with cross-functional teams to uncover opportunities for innovation and improvement, bringing high value growth to the organization
  • Process Improvement : Identify inefficiencies across business units and implement process optimization strategies using improvement frameworks
  • Metrics & Reporting : Establish KPIs to measure the impact of innovation and process improvement efforts; report progress to senior leadership
  • Technology Enablement : Evaluate and recommend emerging technologies that support innovation and operational excellence
  • What you bring

  • Bachelor's degree in Business, Innovation, or related field; Master's preferred
  • 10+ years of experience in innovation, strategy or process improvement roles
  • Proven track record of leading innovation sprints and delivering measurable improvements
  • Strong knowledge of design thinking methodologies
  • Excellent facilitation, communication and stakeholder engagement skills
  • Ability to think strategically and execute tactically in a fast-paced environment
  • Employee Benefits & Well-Being

    Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.

  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)
  • Caregiver and Mental Health Support Services
  • ADDITIONAL

  • At this time, Genworth will not sponsor a new applicant for employment authorization for this position
  • No agencies please
  • Strong candidate identified. Other candidates are encouraged to apply
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    Director Innovation • Richmond, VA, US