Branch Manager II- Virginia Beach, VA

Branch Manager II

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values : building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Branch Manager II has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition. It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

Essential Functions

• Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
• Develops branch projections and expectations in strategic planning to include sales goals.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success.
• Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.
• Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.
• Responsible for the branch's security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
• Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually.
• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards. Make appropriate recommendations based on information provided by customer. Shows sincere appreciation for customer's time and business, and gives business card
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in collections of delinquent loans.
• Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch
• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing features and benefits, rules and regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Resolves customer problems and complaints with courtesy and discretion. Explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
• Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships.
• Explains bank objectives, policies, and programs to employees and directs their implementation.
• Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Presents a neat, professional personal appearance and maintains an orderly, attractive work area.
• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

Other Duties

Competencies

Qualifications, Education, and Certification Requirements

Training Requirements / Classes

Supervisory Responsibility

This position does have supervisory responsibilities.

Physical Demands

Must be willing to travel for meetings and classes, must be able to stand and / or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

Work Environment

This position is most likely in an open lobby area with an individual workstation or individual desk or could be in a private office. The position is located inside a cooled and heated facility.

Travel

Travel may be required to come to meetings and training as needed.

Equal Opportunity Employer, including disabled / veterans.