Service Delivery Technician

A company is looking for a Service Delivery Technician II.

Key Responsibilities

Manage all phases of the laptop lifecycle, including procurement, deployment, and recovery

Lead cleanup and maintenance efforts for asset records across various systems to ensure data accuracy

Resolve escalated hardware incidents and coordinate with vendors for device shipments and replacements

Required Qualifications

Proven experience in IT asset management or hardware support

Experience with JAMF, Intune, ServiceNow, and CMDB systems

Experience with global logistics for IT asset deployment and recovery

Familiarity with ISO compliance standards in IT operations

Prior experience in IT Hardware Asset Management (ITHAM) operations