Vice President of Product Marketing

About Us

Individually, our AI and Superhumans are best in class. Together, they’re game-changing. Crescendo is the first AI-native contact center — combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences .

In a category full of hype and overpromise, we stand apart as the peak of CX performance : measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust .

We don’t just sell software. We deliver results — guaranteed.

The Role

Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world-class GTM engine that fuels rapid growth.

Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de-position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI .

This is a high-impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder.

This is a remote-role with preference to someone based in San Francisco.

What You’ll Do :

Define & Elevate the Story

• Craft the category narrative that cements Crescendo as the AI-native contact center.
• Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction.
• Partner with execs, product, and sales to create narratives that cut through noise and win markets.
• Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism.

Fuel GTM & Sales Success

Shape Market & Competitive Strategy

Lead World-Class Launches

Expand Market Influence

Build & Scale a Team

What We Expect From You :

Why Crescendo?

Join us to define the future of customer experience in the AI era .

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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