Technical Support Analyst

Location : On-site in Nashville, TN

Employment Type : Full-Time, Temporary (Approx. 6 Months)

Compensation : Starting at $38 / hour

• ?️ About the Role

We’re seeking a skilled Technical Support Analyst to join a dynamic IT team and provide hands-on support for computer systems, networks, and telecommunications. This is a temporary position expected to last around 6 months , ideal for professionals who thrive in fast-paced environments and enjoy solving technical challenges.

• ? Key Responsibilities
• Install, troubleshoot, and maintain computer, network, and telecommunication systems
• Support and train employees on software applications
• Resolve hardware and software issues across the organization
• Manage special technical projects and handle walk-up support requests
• Maintain confidentiality and data integrity
• Serve as primary backup for the IT Manager
• Occasionally work outside normal business hours as needed
• Adhere to company policies and procedures
• ? Required Qualifications
• Minimum 5 years of experience in a related technical support role
• Experience with Microsoft Windows 10, Windows server 2019, 2016, 2012, 2008 R2 editions, Linux Suse.
• Experience with Microsoft Office 365 Products, 365 Powershell, Microsoft Active Directory administration, and Group Policy.
• Familiarity with virtualization Hyper V, Failover Clusters, and SAN.
• Experience in TCP / IP networking, topology, routing, and switching.
• User account management across multiple platforms, data backup and recovery methods and applications, and software deployment.
• Must have strong Customer Service, communication, and documentation skills.
• Must be able to communicate well in person.
• Must be able to work in a fast-paced environment and handle regular interruptions with daily schedule.
• Industry certifications such as A+, Network+, MCP, MCSA, etc., preferred.

Interested candidates should be ready to contribute immediately and bring a proactive approach to IT support. This is a great opportunity to make an impact in a collaborative environment.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.