Director of Product (Provider Experience)

About this role :

At Headway, we’re building a national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Supporting providers isn’t just about connecting them with patients — it’s about delivering the tools they need to manage their practice with ease, confidence, and compliance.

Our providers are the heart of Headway’s mission — and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it’s saving providers time, simplifying documentation, or ensuring compliance, this role is at the center of our providers’ lives. As Director of Product for Provider Experience, you’ll lead the product vision, strategy, execution, and team for the daily tools therapists use to run their practice on Headway.

This is a critical leadership role for Headway and our mission to make mental healthcare more accessible. By helping providers spend less time on administrative tasks and more time on care, you’ll directly support both provider satisfaction and patient access.

What you’ll do at Headway :

• Own the vision and strategy for Headway’s core provider experience — delivering intuitive, magical, and compliant practice management tools
• Lead and scale a team of PMs focused on making it seamless for providers to manage their schedule, document sessions, develop treatment plans, handle intake forms, collect assessments, and more
• Partner deeply with cross-functional teams — design, engineering, clinical operations, compliance, data, and more — to build high-quality, high-impact product experiences.
• Stay close to providers and their workflows , using insights, feedback, and data to inform priorities and continuously improve their core experience.
• Advocate for provider needs internally, balancing compliance, operational, and product considerations to deliver practical, impactful solutions.
• Be a strategic thought partner across the company on provider experience, clinical tooling, and practice management.

You’ll be great for this role if you :

Compensation and Benefits :

The starting salary for a Director of Product is $255,000.00 and increases to $300,000.00 based on industry tenure and experience.

Equity Compensation

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