Customer Care Specialist

A company is looking for a Customer Care Specialist, EdAssist.

Key Responsibilities

Responding to parent inquiries and assessing their childcare needs

Maintaining a high level of energy and enthusiasm for the company's mission and values

Ensuring customer satisfaction with both internal and external customers

Required Qualifications, Training, and Education

Experience in customer service or related field

Ability to demonstrate empathy and understanding towards parents

Soft sales skills to effectively promote childcare services

Ability to assess and respond to families' needs professionally

Willingness to meet minimum performance standards