Clinical Supervisor - Hillsboro and Midtown (Outpatient)

Discover Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Job Summary

Oversees and assists in effective operations for the office through program implementation designated by leadership. Identifies areas needing process improvement and coordinates / assists with processes in the clinic. Ensures an organizational culture (both within and across departments) provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs. Ensures any quality assurance standards, programs, and procedures set forth are carried out within the department.

Key Responsibilities :

• Implements goals and objectives set for the department based on organizational policies, procedures, and goals
• Plan to achieve goals and establish priorities based on the goals
• Help staff understand, share, and support the vision of the Department and organization
• Initiate changes set forth by the organization
• Ensure the most effective operations of the department through program implementation set forth by the organization and leadership and coordinate / assist processes between departments
• Manage Department responsibility for coordinating, assisting and controlling the work and procedures
• Address problems and facilitate information exchange about programs, problems, etc.
• Investigate and communicate procedural problems and suggest alternative methods to solve those problems
• Review departmental policies, procedures and / or methods and orient staff
• Provide information to others (oral / written) to explain / clarify problems, issues, or requests; meet with other professional / technical personnel to determine causes of a specific problem
• Adjust work schedules or project priorities to meet emergencies or changing conditions
• Keep management informed of problems and concerns
• Conduct "brainstorming" sessions with staff or consultants to address specific problems or issues
• Analyze and evaluate ongoing department programs to identify areas where adjustments / improvements are needed; provide advice / consultation to others regarding problems; implement new initiatives
• Provide customer focused environment
• Ensure that the service standards established for the unit / area / department are met or exceeded
• Utilize customer satisfaction and best practices information to improve customer service and satisfaction
• Monitor performance against service standards and achieve defined standards for quality patient workflow
• Use patient / customer satisfaction data to assist / suggest ways to improve systems, processes, and outcomes
• Ensure an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs
• Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels
• Carry out staffing plan that ensures an adequate number of staff to meet patient needs with the appropriate skill mix. Ensures adequate staffing for each area daily
• Ensures that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and company policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback
• Provide education, training and job expectations for each staff member based on the VIP Mission, workflow and team building concepts. Inform personnel of decisions involving hiring, promotions, terminations per company policies
• Participates in staff evaluations of tenured staff on at least an annual basis per company policies. Conducts 30 / 60 / 90 day evaluations of new hires and transfers per company and departmental policies
• Conduct monthly staff meetings to share essential information with staff and discuss current problems and future plans
• Evaluate workloads, priorities, and activity schedules to determine staffing requirements
• Ensure that all quality assurance standards, programs, and procedures set forth within department are carried out
• Conduct quality review as specified
• Ensure that defined quality standards are met with in area of responsibility
• Work with leadership on issues related to operations
• Ensure transfer of patient's charts is done following company policy regarding TAT and accuracy
• Work with staff on high-risk financial situations related to insurance coverage for care provided
• Monitor reports to ensure departmental targets are met i.e., payroll, fax confirmation, call reminder results, cancelled & rescheduled appointments, errors / holds, monthly indicators
• Review methods of measuring accuracy of information gathered and entered registration system to ensure accurate billing and patient tracking for customer services, as well as reimbursement

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities :

Core Capabilities :