General Manager - Footlab Orange County

The Sports Facilities CompaniesSanta Ana, CA, US

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General Manager - Footlab Orange County

LOCATION : Santa Ana, CA

DEPARTMENT : OPERATIONS

REPORTS TO : VP OF VENUE MANAGEMENT

STATUS : FULL-TIME (EXEMPT)

ABOUT THE COMPANY : Footlab Orange County is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Santa Ana, CA. You will be joining a championship level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth.

Footlab Orange County is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY : The General Manager is responsible for the financial and operational performance of Footlab OC. The objectives for this position include :

Optimizing overall profitability
Creating a positive relationship with clients, guests, and stakeholders
Creating a culture of accountability that supports organizational values
Meeting or exceeding annual growth and guest experience objectives
Facilitating interdepartmental collaboration
Staff development and retention
Development and implementation of employee and operating policies
Implementation of major business initiatives
Oversight of overall technology-driven activations, events, and Food & Beverage operations

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

Analyze operations to evaluate the performance of the venue and its staff in order to meet objectives and identify areas for improvement

Appoint department heads or managers and assign or delegate responsibilities accordingly

Confer with ownership, Sports Facilities Management advisors & support team, and staff to address issues, coordinate operations, and resolve problems

Coordinate the development and implementation of administrative control systems, such as scheduling, guest feedback, and budgeting tools

Direct and coordinate the financial activities of the venue to fund operations, control costs, and increase overall efficiency

Oversee all human resources functions, including recruitment, onboarding, training, and performance management

Implement policies and objectives to ensure consistent execution, high productivity, and alignment with brand standards

Implement corrective action plans and conduct training to solve organizational or departmental problems

Prepare and present reports concerning activities, guest feedback, expenses, budgets, and operational KPIs

Represent the facility and promote its mission and brand at official functions and local engagements

Act as a liaison between the venue, local businesses, governing bodies, and community partners

Oversee facility readiness, equipment, and technology for daily operations and special events

Direct sales, marketing, and programming efforts to ensure maximum attendance, revenue, and guest engagement

Negotiate or approve contracts and agreements with vendors, sponsors, and service providers

Prepare annual budgets for approval and monitor financial performance throughout the year

Review reports submitted by department leads and provide strategic direction or changes as needed

Schedule and monitor staff training related to guest service, safety, technology use, and venue operations

Lead the MOD (Manager on Duty) schedule and function

Any additional duties assigned by the VP of Venue Management

MINIMUM QUALIFICATIONS :

Prior responsibility in daily P&L management and budget oversight of $1MM or greater

Proven experience in organizing, booking, and operating sports, entertainment, or tech-integrated events and programs

Operational knowledge of tech-driven sport science experiences, F&B services, and private events such as parties and corporate activations

Experience working with tourism boards, event commissions, or corporate partnerships is a plus

A minimum of 7 years of management experience, preferably in sport, entertainment, or experiential retail

Sports programming, guest experience design, or tech-enhanced venue experience preferred

Bachelor's degree in Business Management, Sports Management, Hospitality, Marketing, or a related field-or equivalent experience

Strong leadership and team development skills

Familiarity with CRM, POS, and guest feedback platforms

Passion for football and digital experiences is a strong plus

TRAVEL REQUIREMENTS : Some travel involved

WORKING CONDITIONS AND PHYSICAL DEMANDS : Will be required to sit for extended periods while operating a computer. Facility environment includes intermittent noise and high-energy zones. Must be able to lift 50 pounds waist high. Availability to work evenings, weekends, and holidays as needed. Ability to travel to national and international events, conferences, and training sessions.

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General Manager • Santa Ana, CA, US