2nd Shift Manager - Janitorial and Building Maintenance Services

Night Manager

City Wide Facility Solutions is actively seeking a full time 2nd shift Night Manager for our Central New Jersey office.

City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve our Central New Jersey franchise, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. We believe in doing business the right way and are looking for people that feel the same way.

Objective

The Night Manager is responsible for ensuring that our Independent Contractors (IC) are providing janitorial and other maintenance services that meet our quality standards and fulfill our client's scope of work. The Night Manager will visit client facilities in a defined territory in Central New Jersey, such as warehouses, distribution centers, auto dealerships, industrial plants, offices, and medical facilities. The Night Manager must be able to exercise good judgment in escalating issues, providing proactive coaching to address performance shortfalls, and be willing to "roll up their sleeves" when necessary to solve problems.

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including a nightly recap via email or phone message.
• Make recommendations for work assignments and terminations when necessary.
• Manage inspections, customer complaints, and customer requests following City Wide policies and procedures.
• Oversee new account starts
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Overview of a Typical Day