Talent.com
customer relationship liaison pov
customer relationship liaison povOwens & Minor, Inc. • Irving, TX, US
serp_jobs.error_messages.no_longer_accepting
customer relationship liaison pov

customer relationship liaison pov

Owens & Minor, Inc. • Irving, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

At Owens & Minor we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Benefits

  • Medical, dental and vision insurance available on first working day
  • 401(k) eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

Job Summary

This role maintains relationships and favorable contacts with current accounts / patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

Salary

The anticipated salary range for this position is $18.51-$30.78 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Essential Duties and Responsibilities

  • Acts as a single point of contact for a specific account or accounts.
  • Responds to customer needs, concerns and complaints in a timely manner.
  • Consults with clients and referral sources on products and necessary equipment.
  • Obtains all documentation to be scanned and batched at the Branch.
  • Manages all follow-up functions with the account, post set-up.
  • Oversees all transactions coming from a specific account(s), including all referral sources.
  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing / payment.
  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery / service scheduling.
  • Assesses patient's needs and promotes company products / services at office visits, as appropriate.
  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
  • Assists medical groups and / or other provider groups to understand the products and services available under the contract.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Coordinates patient services with physicians and medical groups.
  • Identifies and develops strategic relationships within the institution that will enhance patient care.
  • Participates in the institution's quality assurance / performance improvement initiatives as requested.
  • Performs timely follow up on initial / renewal authorizations to maintain reimbursement of products / services.
  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment / services in accordance with training received and approved by state licensure limitations.
  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
  • Effectively works and coordinates timely discharges with Customer Care Center and / or Branch Customer Service Team.
  • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
  • Sets-up and delivers home healthcare products and services.
  • Performs other duties as required.
  • Education and Experience

  • High School diploma required
  • At least 2 years of related experience
  • Must be at least 21 years of age or older at the time of hire
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers
  • Learn and comply with all POV requirements applicable for the safe and complaint use of POVs
  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions
  • Geographically located within the assigned territory
  • Certificates, Licenses, Registrations

  • Must pose a valid driver's license
  • Skills, Knowledge and Abilities

  • Business Acumen
  • Problem Solving / Analysis
  • Communication Proficiency
  • Personal Effectiveness / Credibility
  • Computer Skills

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
  • Language Skills

  • English (reading, writing, verbal)
  • Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
  • Physical Demands

    While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition :

  • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers / values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
  • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
  • The position requires occasional lifting and / or moving items up of to 25 pounds frequently and occasionally up to 40lbs.
  • The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment

    While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition :

  • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
  • The noise level in the work environment varies based on the locations or activities proximate to which can range from low to high.
  • There is moderate exposure to dust, fume, mists and odors.
  • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
  • General lighting is generally provided via fluorescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and / or night working environment.
  • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
  • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
  • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Customer Liaison • Irving, TX, US

    Job_description.internal_linking.related_jobs
    Commercial Relationship Manager II - C&I

    Commercial Relationship Manager II - C&I

    Busey Bank • Fort Worth, TX, United States
    serp_jobs.job_card.full_time
    The Relationship Manager is responsible for managing and maintaining borrowing relationships.This position is responsible for the development of new and existing business through calling programs a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Relations Manager - Fully Remote Position

    Client Relations Manager - Fully Remote Position

    Globe Life : American Income Division • Dallas, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Manager-in-Training (MIT) position is crafted for ambitious individuals who are motivated to take on leadership roles within the organization. This role is a key part of our leadership developme...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Relationship Associate

    Customer Relationship Associate

    VirtualVocations • Plano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Relationship Associate to join their Client Services team.Key Responsibilities Prepare and conduct regular client meetings, including presentations and busines...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Lead Client Relations

    Team Lead Client Relations

    VirtualVocations • Garland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Team Lead Client Relations (m / f / d).Key Responsibilities Take full commercial responsibility for a portfolio and the team's overall book of business Lead and coach a te...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Partner Relationship Manager

    Partner Relationship Manager

    VirtualVocations • Grand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Partner Relationship Manager to lead and scale its partnership ecosystem.Key Responsibilities Manage relationships with key partners, ensuring goals and engagement plan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Liaison for ACH Processing

    Business Liaison for ACH Processing

    VirtualVocations • Mesquite, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Liaison.Key Responsibilities Manage communication and relationships between the company and customers, serving as a point of contact for unresolved issues Par...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Relations Coordinator

    Customer Relations Coordinator

    TradeJobsWorkforce • 75202 Dallas, TX, US
    serp_jobs.job_card.full_time
    As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Relations Team Lead

    Customer Relations Team Lead

    Bass Pro Shops • Allen, TX, US
    serp_jobs.job_card.full_time
    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include : merchandise presentat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Commercial Relationship Manager II

    Commercial Relationship Manager II

    Busey Bank • Dallas, TX, United States
    serp_jobs.job_card.full_time
    The Relationship Manager is responsible for managing and maintaining borrowing relationships.This position is responsible for the development of new and existing business through calling programs a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Client Sales Leader

    Senior Client Sales Leader

    VirtualVocations • Grand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Client Sales Leader to manage and expand its Semiconductor solutions business.Key Responsibilities Manage and grow client portfolio while addressing industry-spe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Provider Relations Specialist

    Provider Relations Specialist

    Our Community Our Kids • Fort Worth, TX, US
    serp_jobs.job_card.full_time
    Work closely with the Provider Relations Manager, Clinical Director, Chiefs, and other OCOK departments to build a Provider Network with a healthy capacity and continuum of residential care.Respons...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    NMLS Licensed Borrower Success Manager

    NMLS Licensed Borrower Success Manager

    VirtualVocations • Garland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lending Contact Center Manager to lead a borrower-facing team in driving loan progress from qualification through approval. Key Responsibilities Lead and mentor a team o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    New Jersey Licensed Commercial Lines Associate

    New Jersey Licensed Commercial Lines Associate

    VirtualVocations • Carrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Commercial Lines Associate Client Representative.Key Responsibilities Support lead servicer in managing a high-volume book of business and ensure timely completion of t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Client Relationships

    Director of Client Relationships

    VirtualVocations • Plano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Relationship Management and Strategy.Key Responsibilities Oversee and drive strategic direction for managing client relationships and service deliver...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Relationship Manager II - Energy

    Commercial Relationship Manager II - Energy

    Busey Bank • Dallas, TX, United States
    serp_jobs.job_card.full_time
    The Relationship Manager II - Energy builds a customer base of new clients through prospecting, community involvement and proactive business development activities as well as networking and buildin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Podcast Relations Manager

    Podcast Relations Manager

    VirtualVocations • Irving, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Podcast Relations Manager to join their dynamic team.Key Responsibilities Research, vet, and pitch podcasts that align with client goals Book and schedule podcast inte...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    customer relationship liaison pov

    customer relationship liaison pov

    Owens & Minor • Irving, TX, US
    serp_jobs.job_card.full_time
    Home Healthcare Account Manager.At Owens & Minor, we are a critical part of the healthcare process.As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Relationship Manager

    Customer Relationship Manager

    Emergency Plumbing Service • Lewisville, TX, US
    serp_jobs.job_card.full_time
    Job Opportunity : Customer Relationship Manager.Are you passionate about building strong, personal connections and being a trusted advocate for others? Do you thrive on ensuring that customers feel ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Liaison - HNS Recovery

    Customer Liaison - HNS Recovery

    Hide and Seek Recovery • Plano, TX, US
    serp_jobs.job_card.full_time
    Salary : $18+ per Hour depending on experience.Customer Liaison HNS Recovery (Plano, TX).HNS Recovery is a family-owned powerhouse in the collateral recovery industry, growing 25%+ year-over-year.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Liaison for SBIR

    Technical Liaison for SBIR

    VirtualVocations • Grand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a SBIR Technical Liaison (ARPA-H, Office of Commercialization).Key Responsibilities Develop due diligence reports on SBIR topics and assess potential commercial opportuni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted