EMS Dispatcher

Job Description

Job Description

WHAT YOU'LL BE DOING :

• Operate an EMS Computer-Aided Dispatch (CAD) system to coordinate and monitor emergency and non-emergency medical transport.
• Answer incoming calls, gather critical information from callers, and accurately enter details into the dispatch system.
• Assign and communicate calls to field crews, ensuring efficient response times while considering unit availability, location, and priority.
• Maintain constant situational awareness, tracking units and updating their status in real time.
• Provide callers with appropriate pre-arrival instructions when necessary.
• Transfer customers to the appropriate staff member when needed.
• Communicate professionally with hospitals, nursing facilities, law enforcement, and other agencies to coordinate resources.
• Document all call details, updates, and relevant notes clearly and accurately.
• Maintain confidentiality regarding patient information in accordance with HIPAA regulations and protect sensitive company and employee data.
• Work closely with EMS crews to ensure the highest quality of service is delivered.
• Assist in resolving scheduling or dispatching conflicts by offering alternative solutions when needed.
• Perform additional duties as assigned.

WHAT YOU'LL NEED TO BRING TO THE TABLE :

PREFERRED QUALIFICATIONS :

WHAT'S IN IT FOR YOU :

Health Insurance (Medical, Dental, Vision)

Praise & Recognition Program - We celebrate one another's successes!

PHYSICAL DEMANDS & WORKING CONDITIONS :

Job Type : Full-time Schedule : Days Work Location : In-person

Job Posted by ApplicantPro