Director, Player Communications and Information

Director, Player Communications And Information

The Director, Player Communications And Information is responsible for player data management systems, technology enhancements, analytics, and reporting. They will service all 3 units of the Player Operations department Player Engagement, Player Relations, and Player Communications And Marketing to define success metrics and develop performance dashboards that monitor impact of player programs, education, and engagements and drive department strategy.

Responsibilities :

• Oversee the management and development of technology systems related to players and programming including but not limited to Player CRM, NFL Programs, FIS, Legends Business Directory, and ServiceNow, collaborating with NFL IT and external vendors
• Direct the development of the player portal app and content, which includes communication and resources to current players and NFL Legends
• Creation and distribution of department surveys and collect feedback from player operations stakeholders
• Creation of post-event summary reports including data visualizations from survey and feedback results
• Player Operations initiatives tracker to track department goals and KPIs
• Responsible for club dashboards data collection and reporting
• Research and implement new technological systems to enhance player operations data analytics and reporting
• Player Operations ERM enterprise risk management
• Collaborate with Data & Analytics, Management Council, IT and other internal stakeholders to accurately capture and measure player information
• Support department events and initiatives, when applicable

Required Qualifications :

Preferred Qualifications :

Other Key Attributes / Characteristics :

Travel :

Limited travel to special and calendar events (15% of time)

Expected Hours Of Work :

Employees are required to work a minimum of 40 hours per week in the office. This role will require additional hours as needed (late nights, weekends) leading up to calendar events.

Salary / Pay Range :

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

$125,000 - $150,000 USD

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and / or hybrid working options are not offered. NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

NFL Core Values :

NFL Leadership Attributes :

Talent Attributes : What we expect for our employees :