serp_jobs.error_messages.no_longer_accepting
Deputy Program Manager
DecisionPointWashington, DC, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAbility to obtain a Public Trust Clearance. Bachelor's Degree in Business, IT Management, or a related field. 3-5 years of experience supporting or managing IT service delivery programs, preferably in a federal or public sector environment. Knowledge of IT service management (ITSM) practices and ITIL Familiarity with federal service quality standards, including ISO 9001, ISO 20000, and CMMI Level 3. Experience using ITSM tools, such as BMC Remedy Helix or ServiceNow, for ticket tracking and management. Strong organizational skills with a proven ability to manage resources, prioritize tasks, and support program goals. Excellent communication and interpersonal skills, with the ability to build positive working relationships with team members, stakeholders, and USDA representatives. EEO and Affirmative Action Policy : DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity / Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy : In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information : By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
Deputy Program Manager
DecisionPoint Corporation is seeking a Deputy Program Manager to support the Tier 2 and Tier 3 end-user support services program for the USDA Customer Experience Center (CEC). This role will assist in managing IT service delivery to ensure efficient support, facilitating USDA's customer service, incident response, and hardware and software management requirements. The Deputy Program Manager will work on-site at designated USDA facilities, providing vital support to the Program Manager and ensuring smooth daily operations.
Duties & Responsibilities
- Assist the Program Manager in overseeing daily operations for USDA CEC Tier 2 and Tier 3 support, ensuring all service level agreements (SLAs) and performance metrics are met.
- Implement and support the Agile Plan-Do-Check-Act (PDCA) management cycle, contributing to continuous improvements in program processes and service delivery.
- Coordinate with Tier 2 and Tier 3 technical support teams to facilitate efficient incident response, service request fulfillment, hardware deployments, and account management.
- Develop and maintain daily and weekly operational schedules, tracking team performance and allocating resources to support evolving USDA needs.
- Act as the primary point of contact in the Program Manager's absence, overseeing operations, providing support to staff, and ensuring that all program activities align with USDA objectives.
- Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor, document, and report on ticket status, ensuring accurate data entry and reporting on key metrics.
- Ensure team compliance with USDA policies and protocols, including asset management, customer service notifications, and adherence to USDA's knowledge management requirements.
- Manage escalations to Tier 3 and facilitate prompt resolution of complex issues, working with the Program Manager to maintain smooth escalation pathways.
- Prepare and deliver regular performance and progress reports to USDA, collaborating with the Program Manager to provide insights on service effectiveness and potential areas for improvement.
- Collaborate with subcontractors and stakeholders to foster a unified team approach, ensuring alignment with the program's goals and USDA's mission.
Qualifications
The salary range for this role is $145k to $150k.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
serp_jobs.job_alerts.create_a_job
Deputy Program Manager • Washington, DC, US
Job_description.internal_linking.related_jobs
CISA's information technology (IT) landscape has historically produced networks and systems individually managed and maintained within each of its Divisions as well as its MEOs.This task order is t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join one of GDIT's long-standing and continually growing programs! MPE OM&S is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to missi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service.
Powered by our highly skill...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Transform the future of federal services with MANTECH! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech.Since 1968, we've partnere...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join one of GDIT's long-standing and continually growing programs! MPE OM&S is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to missi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense.
We specialize in systems engineering, advanced analytics, and R&...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Deputy Program Support Manager.Kadiak, LLC, a Koniag Government Services company, is seeking an experienced, motivated, career and customer-oriented Deputy Program Support Manager with a Secret Cle...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Deputy Program Manager Talent Pipeline.Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield.We bring 120 years of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Deputy Program Manager in support of the US Department of State (DoS) Bureau of International Narcotics and Law Enforcement Affairs (INL) Program.
Job opportunities, duties, responsibilities, and qu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Do you currently have an active Top Secret security clearance(TS / SCI preferred)? Do you have extensive experience in financial management, program oversight, and budget execution? Do you want to pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Deputy Program Manager (PM) shall act as the manager, and administrator for the day to day operations on the contracted effort.
The Deputy PM shall direct efforts of cross-competency teams, to i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.STAHL advocates for po...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Deputy Program Manager - USACIC.Celstar Corporation is seeking a Deputy Program Manager to support the U.Army Intelligence and Security Command (INSCOM) under the United States Army Counterintellig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations.By combining ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Odyssey Systems is recruiting for a Deputy Program Manager to lead 180 FTEs.In this role, you will support PM Soldier Survivability (SSV), which is located at Ft.
The support required under this eff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Senior Deputy Program Manager (DPM).Senior Deputy Program Manager (DPM) Job Category : Project and Program Management Time Type : Full time Minimum Clearance Required to Start : TS / SCI with Polygraph ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Deputy Program Management (PM) Position.IDS International is seeking a dynamic leader for a Deputy Program Management (PM) Position in support of our Department of Defense client.This individual sh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Information Technology services to government clients in support of critical mission needs.Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualizat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Information Technology services to government clients in support of critical mission needs.Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualizat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Amyx is seeking to hire a Deputy Program Manager to support our Department of Homeland Security, Science and Technology contract in the Washington DC area.
Providing strategic advice, technical guid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Deputy Program Manager
Sev1TechArlington, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
Clearance JobsFairfax, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Senior Program Manager
Clearance JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
ManTechWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
Veterans StaffingFairfax, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
BryceTechWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Support Manager
Clearance JobsWashington, DC, USserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Deputy Program Manager Ongoing Talent Pipeline
V2XWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
TPC - Deputy Program Manager
Clearance JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager (Top Secret Clearance Required)
St. Michael's Inc.Fort Belvoir, VA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
TekSynapReston, VA, USserp_jobs.job_card.full_time
Deputy Program Manager
Stahl CompaniesWashington DC, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Deputy Program Manager - USACIC
Clearance JobsFort George G Meade, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
EMCOR GroupSpringfield, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
Odyssey SystemsFort Belvoir, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Deputy Program Manager (DPM)
Clearance JobsChantilly, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
IDS InternationalWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
USA JobsHyattsville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
Link SolutionsHyattsville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Deputy Program Manager
AmyxWashington, DC, USserp_jobs.job_card.full_time