Talent.com
Senior Associate, User Experience Research Operations Job at Capital One in Rich

Senior Associate, User Experience Research Operations Job at Capital One in Rich

MediabistroRichmond, VA, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Overview

Senior Associate, User Experience Research Operations - Capital One

Our Experience Design (XD) Research Operations team is seeking a driven Senior Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role blends strategic planning with hands-on execution, empowering researchers and designers to focus on high impact work.

The ideal candidate is a self-starter with integrated problem-solving skills, capable of balancing day-to-day operational needs with strategic initiatives that drive value for stakeholders. You will be instrumental in boosting the efficiency and impact of Research Operations through standardized workflows, documentation, and management.

Responsibilities

  • Process Optimization and Enablement : Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize practices.
  • Research Governance and Compliance : Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection.
  • Knowledge Management : Build upon a library of research practices, resources, and templates to enable consistency across disciplines.
  • Research Advocacy : Introduce new ways of evangelizing research across the organization.
  • Project Management : Work with Research and Design to understand needs and manage systems and logistics for multiple research projects.

Basic Qualifications

  • At least 2 years of experience in UX or Research Operations roles, project management, or process improvement
  • At least 1 year of experience working directly with Research or Design teams

    • Preferred Qualifications

  • Highly effective verbal and written communication skills across all organizational levels
  • Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
  • Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
  • Strong project management experience and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
  • Ability to work independently to prioritize and manage multiple requests in a fast-paced environment
  • Experience working with research tools and vendors
  • Familiarity with panel management and recruitment processes (plus)
  • 2+ years of experience managing risk within highly regulated research environments
  • 2+ years of experience with Jira and data visualization tools (e.g., Confluence)

    • Compensation and Benefits

    The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked.

  • McLean, VA : $109,000 - $124,400 for Sr. Associate, Design
  • New York, NY : $118,900 - $135,700 for Sr. Associate, Design
  • Richmond, VA : $99,100 - $113,100 for Sr. Associate, Design

    • Candidates hired in other locations will be paid according to that location's pay range. The offered salary will be stated in the offer letter. This role may be eligible for performance-based incentives, including cash bonuses and / or long-term incentives (LTI).

    Capital One offers a comprehensive, inclusive set of health, financial, and other benefits. Eligibility varies by status. This role is expected to accept applications for a minimum of 5 business days.

    No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Details on accommodations for applicants are available via Capital One Recruiting.

    For clarification on recruiting processes, contact Careers@capitalone.com. Capital One does not endorse or guarantee third-party products or services linked from this site.

    Capital One Financial is made up of several entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Research Associate • Richmond, VA, United States