Advisor, Value Services

About the Role

Impact you will make

The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. They advise and guide customers, ensuring each customer launches our products successfully, adopts it widely, and optimizes the value through the customer onboarding journey. The Value Services Advisor will serve as the voice of the customer internally and apply deep industry knowledge, analytical and technical expertise, to design customer solutions and processes that enable utilization, optimize ROI, and maximize operational efficiency.

What you will do

• Partner with sales to qualify opportunities, demonstrate value with renewals, inform new customer engagement strategy, and provide sales support of large customer engagements and transformational endeavors
• Acquire and act strategically on knowledge of customer business objectives, goals, change management needs, and best-practice to deliver appropriate customer-focused product solutions
• Facilitate smooth transitions from Sales to Implementation and from Implementation to Client Support
• Understand existing workflows, think strategically on process improvements, and communicate optimized workflow opportunities to both internal and customer stakeholders
• Monitor customer performance as well as prepare, analyze, and present data to inform stakeholders on financial, productivity, and customer satisfaction opportunities
• Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos
• Identify and escalate risks to project success or customer perception with proposed solutions and suggested recommendations
• Develop and maintain effective customer relationships
• Work with revenue cycle departments, including but not limited to Patient Access, HIM, Billing, Collections, and various other health system revenue cycle departments, to improve operational efficiency, documentation, system workflows, and cash flow
• Conduct customer interviews, 'chair-side' observations and meetings to understand current state billing / EHR systems, operational processes, and workflows
• Clearly document current processes, recommended process changes, and final redesigned state for internal and external stakeholders
• Create policy and procedure updates and assist with customer adoption of redesigned processes
• Establish metrics to measure cost and FTEs required for existing process and create ROI models for redesigned processes
• Create ROI documentation showing realized benefit results after adoption of new processes

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive .

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https : / / finthrive.com / careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits .

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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