Regional Vice President of Operations

Job Description

Job Description : \n\n SOLIDAGO RESIDENTIAL SERVICES POSITION DESCRIPTION POSITION : Regional Vice President of Operations REPORTS TO : Vice President of Operations COMPENSATION : Salary, plus Benefits and Bonus eligibility LOCATION : Hybrid SUMMARY Regional Vice President of Operations for Affordable Housing oversees the performance of a portfolio of affordable housing communities, including the direct management of Regional Managers and supporting staff. The incumbent will utilize intracompany, intercompany, and external resources to enhance operational performance, drive efficiency, ensure consistency, and foster innovation across the assigned communities. RESPONSIBILITIES (Including but not limited to) Operations Management : Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs).Oversee all major planning and execution initiatives necessary to deliver best-in-class service and performance to all CGM constituents.Supervise the preparation of annual operating and capital budgets, marketing, and business plans for all communities under direct management, monitor monthly and quarterly financial performances, and ensure accurate and timely reporting to clients.Create, implement, and revise detailed sales, leasing, and operational plans, strategies, programs, and processes that lead initiatives to achieve occupancy and revenue goals.Consistently engage the Operations team to review and assess property operations and performance related to leasing and marketing, occupancy, budget management, personnel, facilities, risk management, capital improvements, and any other materially relevant topics. Overall performance will be measured by the Company’s Portfolio Performance Metrics (PPM).Conduct regular inspections of communities to ensure optimal curb appeal, effective leasing and maintenance operations, and the delivery of our brand promise to residents, team members, and the community at large.Provide oversight for asset preservation and optimization of revenue to include physical evaluation of properties as indicated by property information reporting.Oversee the implementation of resident retention programs, evaluate their efficiency, and make recommendations for improvement as needed.Ensure compliance with all policies and procedures established by CGM for the administration of the properties and the company.Ensure that all organizational policies, procedures, and practices follow professional and regulatory standards and further organizational success.Oversee all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team.Provides backup positional and staffing support, including direct management of an assigned on-site asset on an interim basis, as the needs of the business warrant.Collaborate with Accounting and Compliance to mitigate risk through sound processes and business practices related to the administration and adherence to regulatory requirements related to affordable housing.Exhibit a strong understanding of affordable housing markets across the country; understand trends, economic cycles, and new development; and proactively adjust to changing conditions.Comply with all applicable state and local statutes and regulations. Strategic Planning : Provide ancillary support to the VP, of Operations on the creation and administration of the annual operating budget and associated business plans in accordance with company standards.On a semi-annual basis, provide a synopsis of the department’s performance to stated operating metrics and relevant data points, completed initiatives, results of related initiatives vs. desired impact, and recommendations for ongoing improvements for each performance metric and operating team initiative.Quarterly, prepare and present an Operations Performance Goals and Infrastructure Roadmap that prioritizes time and cost savings, competitive advantages, performance improvements, and potential ancillary income opportunities for the company to pursue.Seek to identify strategies for increasing company income and reducing company expenses.Responsible for the monitoring and implementation of the company's quality control & brand standards throughout all phases of each deployed or managed initiative.Ensure the continued development, deployment, and maintenance of operations tools, strategies, strategy documents, workflows, SOPs, training deliverables, and other operational materials.Identify required resources and personnel and external partners to execute approved infrastructure initiatives.Lead the development of reporting related to performance, compliance, risk, and other quantitative and qualitative measures as decided by company leadership.Maintain and optimize existing operational reporting standards and develop new reporting and comparative measurement mechanisms for Solidago Residential Services.Develop, maintain, and regularly update benchmarking guidance for the Operations teams, Business Development, and company leadership. Affordable Housing Compliance (including but not limited to) : Collaborates with the VP of Operations, Compliance Director, and potential 3rd parties to develop, implement, and maintain standard operating procedures (SOP) and land use restriction agreements (LURA) in accordance with applicable laws, rules, and regulations.Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LITCH requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.Conduct regular onsite audits of work order processing, unit turnaround times, EIV requirements, reasonable accommodation policies, move-ins / outs, recertifications, lease renewals, interim adjustments, denials, waitlists, and other related areas.Produces and delivers regular audit summary reports to include items such as the improper application of policies, procedures, and / or rules by staff members. Maintains a tracking system for all files reviewed to facilitate an assessment of the overall processes.Ensure files are being maintained properly, kept secure, and confidential.Assists the Compliance Director with reporting concerns for all programs.Create and / or update Standard Operating Procedures, property forms, and file checklists. Review federal and state regulations for updates to policies, procedures, and forms.Observe general operations of properties while in the field, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, and SAHA Policies and Procedures.Attends regular training regarding programs with financing restrictions, including all federal, state, and local lawsBring non-compliance issues to the attention of the VP of Operations and initiate corrective actions at his / her direction and oversight. Leadership & Development : Develop strong working relationships with internal constituents and counterparts, to effectuate efficient and productive collaboration, and improve business process and portfolio performance.Collaborate and communicate with internal departments within Solidago Residential Services, including the Management Services team, Data, IT & Systems, Finance, and Compliance Team.Collaborate and communicate with other affiliated Solidago Group Companies, including TURN, Agency Fifty3, Solidago Group Construction, Solidago Group Investments, etc.Provide direction and mentorship to subordinate team members to ensure their successful onboarding and ongoing personal development throughout their professional journey at Solidago.Motivate the team through positive recognition and strong leadership providing emphasis on the company’s Culture of excellence, rooted in diversity, equity, and inclusion.Perform essential management functions such as hiring, training, coaching, succession management, performance management, salary administration, career development, disciplinary counseling, and termination of subordinates.Represent the company professionally at all times. Consistently maintain a courteous and professional attitude when interacting with residents, subordinates, coworkers, and the public.Lead the formal performance management process for assigned communities. Client Services & Business Development : Develop and maintain strong business relationships with property ownership, oversee property management review, and create and manage or participate in investor / owner communications and reportingEstablish and Maintain mechanisms for consistent client engagement and feedback, as well as scoring of said feedback based on customer service, portfolio and / or property performance, and other pertinent metrics.Work with existing clients to identify and convert opportunities for expanded engagement of CGM and / or ancillary services through CGC affiliated companiesParticipate in new business activities, as required from time to timeTake part in due diligence efforts on new acquisitions, directly overseeing areas focused on operations.Represent Solidago Residential Services as a brand ambassador and industry expert at conferences, seminars, industry publications, forums, and podcasts.Provide guidance and documentation to Business Development, as requested regarding portfolio and community transition strategy and other related information.Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team. This applies to incoming (transitions) and outgoing (dispositions) communities. QUALIFICATIONS 10+ years of experience in the multifamily industry with emphasis on affordable housing.Leadership Skills - internally motivated leader with a proven ability to see the vision and drive. frequent and continuous organizational change to provide exceptional results.Thorough knowledge of HUD, LITCH, TDHCA, TAA, low-income housing tax credit, tax exempt bond and other affordable housing programsMultidisciplinary and multi-functional approach to performing job responsibilities.Communication Skills - has excellent verbal and written communication skills with the ability to professionally present vision, strategy, goals, and results both internally and externally.Results-Oriented.Operations Management Skills – a proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performanceDemonstrated success in budgeting, monetary management, team development, and performance management.Project Management Skills - proven ability to formulate and execute strategic and tactical organizational and operational plans to improve performance and support Company goals.Must be able to work under pressure and meet deadlines while maintaining a positive attitude and delivering exemplary internal and external customer service.Independent sound decision-making and problem-solving skillsBachelor’s degree required; Master’s degree preferred.Ability to travel.Ability to embody the Solidago Culture and Solidago Core Values every day. BENEFITS Medical, Dental, and Vision Insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) Paid Time Off (PTO) Paid Holidays Dental 401k Retirement Plan Employee Assistance Program (EAP) Competitive bonus structure Tuition ReimbursementPaid Group Life InsuranceAncillary Benefits : Pet Insurance, Gym Membership Reimbursement (Solidago), Parental Leave etc. WORK CONDITIONS You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and / or hazardous. Employees working remotely are required to adhere to the same work schedule in effect at the office unless otherwise agreed to in writing with your manager as needed to support the Company’s business needs. Employees are expected to work a full eight (8) hour day and be available during these hours unless an alternate schedule is approved by the employee’s manager. Any need for time away from work for doctor’s appointments, errands, personal time, and vacation must be requested in advance and approved by the employee’s manager. PHYSICAL DEMANDS : To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind. Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs. This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.