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Customer Service Representative (Guest Experience Call Center)

Customer Service Representative (Guest Experience Call Center)

Penzone SalonsDublin, OH, US
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Customer Service Representative (Guest Experience Call Center)

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Job Duties :

  • Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
  • Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
  • Performing other duties as assigned.

Job Requirements :

  • Position requires a self-motivated, detail-oriented and organized person.
  • Candidate must possess superior customer service skills, and excellent verbal and written skills.
  • Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
  • Candidate must possess basic math skills and have working knowledge of computers.
  • The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
  • Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
  • Previous customer service experience preferred.
  • Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin, OH.

    • Perks :

  • $10-$20 Salon + Spa services
  • 40% off Salon + Spa products
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    Guest Service Representative • Dublin, OH, US

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