Guest Satisfaction Coordinator

Job Opportunity at Club Wyndham Bonnet Creek Resort

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Now hiring for Club Wyndham Bonnet Creek Resort. The pay rate for this full time position is $16 / hour plus benefits.

The Guest Satisfaction Coordinator serves as the central communication and coordination hub for all guest-related service requests and internal department needs. This role is responsible for enhancing the guest experience by responding to guest inquiries (via internal / external calls, text messages, etc.), ensuring all requests are fulfilled by the appropriate departments while following Operation Compliance standards, and proactively following up to confirm satisfaction. The coordinator also plays a key role in daily operational readiness by communicating the plans for the day including team assignments, suite status updates, and the expediting of urgent matters across departments.

What You'll Bring :

• Basic office duties
• Basic PC skills required
• Communication skills
• Multi phone line system experience
• Previous Customer Service experience preferred

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.