End User Technology Administrator (Houston)

Overview :

The End User Technology Administrator is responsible for empowering employees through technology by serving as the subject matter expert for the Microsoft 365 platform. This role focuses on enhancing end-user productivity and efficiency by implementing, supporting, and educating users on core M365 applications. The Administrator will collaborate across departments to ensure seamless integration of new tools and drive adoption through coaching, documentation, and support.

Responsibilities :

• Serve as the subject matter expert for Microsoft 365 applications, including Copilot, Teams, OneDrive, SharePoint, and Outlook.
• Partner with internal departments to onboard new software and products, ensuring smooth integration and adoption.
• Lead workshops and provide one-on-one coaching to help end users maximize their use of Microsoft 365 tools.
• Create and maintain user-friendly documentation such as guides, FAQs, and instructional videos.
• Provide Tier 2 support for Microsoft 365-related issues and escalate complex problems when necessary.
• Collaborate with IT leadership to identify and implement improvements in end-user technology experience.
• Support change management initiatives related to technology rollouts and upgrades.

Qualifications :

What we offer you :

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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