Commercial Research Director | ResTech (Austin)

Commercial Research Director | ResTech

Salary | $$$ Competitive + bonus (ASK!)

Location | Austin, TX (Hybrid, 2 / 3 days at the office)

The kind of role that doesnt come along often.

If youve ever found yourself frustrated with how slow or disconnected traditional research can feel from real innovation, this one might feel like it was written for you.

Youve likely spent your career working in or around Market Research, Consumer Insights, or Innovation either agency side or in-house. You know the power of a strong insight. You understand how to frame business questions. Youre fluent in the language of stakeholders and commercial value. And youve probably had a few moments where you thought, Surely, theres a faster, smarter way to do this?

There is. And thats where this story begins.

This business is scaling fast with clients across Europe and an ambitious growth plan for the US. Their ResTech platform is already helping FMCG and consumer brands test early, iterate confidently and launch smarter all backed by agile consumer validation. But technology alone isnt enough. Clients need partners. Advisors. People who get the why behind research and can connect insight to impact.

Thats where you come in.

Youll be joining as a (senior) Commercial Research Director, embedded in the Customer Success function but with a strategic lens. Your role is not to manage projects its to unlock value. To help clients embed this platform into their innovation process. To spot white space. To ask better questions. To champion insight in the moments that matter. Youll work closely with sales, product and managed services, with plenty of support from a European HQ and from day one, youll be a critical part of the companys US growth journey.

This isnt a BAU job. It needs drive. Curiosity. Hunger. Someone whos commercially-minded and proactive enough to map out stakeholders, navigate complexity, and get under the skin of a clients business. The clients will vary from global consumer brands to challenger startups, but what theyll have in common is the need for someone who can help them see whats possible.

You will be a key driver in managing and growing relationships with the companys major enterprise clients, including leading global brands in the food and beverage sector. This role requires a strategic and commercially minded professional with strong market research expertise who can act as the trusted advisor to clients.

You will be responsible for managing a significant book of business, responding to RFPs, crafting proposals, and embedding yourself deeply within client organisations to deliver tailored, data-driven solutions. While you will not be involved in day-to-day project delivery, your ability to fluently discuss methodologies and collaborate closely with the firm's managed services team will be critical to building client trust and driving revenue growth.

This position offers a unique opportunity to transition into a leadership role with sales accountability, balancing client relationship management with commercial objectives to ensure long-term partnership success.

A few things youll need to thrive here :

A background in Market Research or Consumer Insights (non-negotiable).

Alternatively, you've worked in the INSIGHTS function in a creative, advertising or integrated agency

FMCG / CPG research experience will be a HUGE advantage!

Market Research Agency experience is ESSENTIAL (classic research or insight / integrated / advertising / creative agency with a knowledge of the full research lifecycle process).

QUANT research expertise.

Confidence speaking to senior stakeholders about the commercial value of insights.

A strategic approach to account growth and relationship development.

Experience in a client-facing role preferably with INNOVATION, or Insight platform exposure (Consumer-led research).

A love of innovation and a bias for action.

Commercial Mind.

To succeed in this role, youll need to demonstrate core competencies, which well assess through a competency-based interview and a task.

Key Competencies :

Demonstrated ability in managing & growing a book of business , including proposal writing, responding to RFPs, and embedding oneself as a trusted partner within major enterprise clients.

A strong strategic mindset with experience in consultative selling and the ability to translate complex client needs into tailored research solutions without direct involvement in project delivery.

Deep knowledge of market research methodologies , particularly custom research , with the ability to advise clients on tailored solutions and effectively partner with delivery teams.

Experience at a senior director (market research) or (junior) VP level, with a track record of driving revenue growth and preparing to take on full P&L or sales responsibility for key accounts , preferably in a fast-paced, SaaS-influenced environment.

Comfortable working autonomously and aligning with international colleagues in different time zones.

This company offers flexibility, autonomy, and a genuinely collaborative international team culture. Youll have a voice, room to grow, and a seat at the table as the business shapes its US presence. Youll also have quarterly travel (to major capitals in Europe) and the chance to make your mark in a business thats anything but traditional!

🟠 Please apply with your CV via this advert.

🟠 This is a hybrid role (ideally 3 days at the office), so you MUST be based in Austin, TX.

🟠 Sadly, due to the high volume of applications, were unable to respond to individuals directly. If you dont hear from us within 7 days, please assume your application has not been successful.

🟠 The process will include : a Discovery Call and a Competency-Based Interview with Joanna, the retained Talent Search Partner.

🟠 Shortlisted candidates will then be invited to a video call with the Head of BU, followed by a more formal team interview, which will include a task and a final call with the CEO.