Help Desk Manager

Job Title : Help Desk Manager

Location : Hart–Dole–Inouye Federal Center, Battle Creek, Michigan (on-site; limited alternate worksite flexibility with COR approval)

Clearance : U.S. Citizenship required; ability to obtain a Common Access Card (CAC)

Salary : $80K-$84K

Application Deadline : October 23, 2025

To apply , please follow these steps :

• Visit :
• Select the position you are interested in
• Review the job details, then click Apply Now
• Complete and submit your application

Position Overview :

The Help Desk Manager oversees and manages the daily operations of the CAGE Registration Help Desk in support of the Defense Logistics Agency (DLA). This rol e ensure s effi cient, accurate , and timely processing of CAGE Code registration requests and customer inquiries.

The manager supervises help desk personnel, coordinates resolution of technical and registration-related issues, and ensures compliance with established DLA processes and performance metrics.

Key Responsibilities :

Required Qualifications :

Desired Skills and Certifications :

About S2i2

S2i2 is a growing company with a supportive and inclusive culture and many opportunities for professional development and growth. We have created a supportive, family-like work environment where contributions are recognized. Regular company updates and open lines of communication with leadership fosters collaboration within the company.

We are proud to include :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.