Job Description
Job Description
Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
Job Summary
The Account Manager is responsible for ensuring patient compliance and coordinating orders with multiple pharmacies, while working closely with our medical staff and Director of Client Care. This role involves client relationship management, educating clients on wellness and regenerative services, and promoting treatment plans tailored to their individual needs. The Account Manager must possess comprehensive knowledge of all products and services exclusive to Relive Health, including hormone therapy, regenerative medicine, and IV therapy.
In addition, the Account Manager plays a key role in upselling and cross-selling services and products, maintaining consistent follow-up with clients to ensure satisfaction, and identifying opportunities to enhance their overall experience. This individual serves as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded throughout their relationship with Relive Health.
Responsibilities
Ensure patient compliance and coordinate orders with multiple pharmacies.Collaborate with medical staff and the Director of Client Care to support patient care.Manage client relationships and ensure an exceptional client experience.Educate clients on Relive Healths services and treatment options.Drive revenue through upselling and cross-selling wellness and regenerative services.Maintain strong product and service knowledge across all Relive Health offerings.Providing an Exceptional Client Experience :
Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.Conduct thorough consultations with empathy and adherence to HIPAA guidelines, ensuring trust and rapportCollaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well-being.Brand Engagement and Marketing :
Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities.Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients.Administrative Oversight :
Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.Navigate software and systems effectively, maintaining meticulous documentation and facilitating seamless client interactions.Provide strategic feedback to drive continuous improvement initiatives within the health center.Client Satisfaction and Feedback :
Proactively address concerns and challenges to ensure each clients journey with Relive Health is characterized by satisfaction and excellence.Collaborate with the team to implement solutions for enhancing client experiences and outcomes.Executive Oversight and Leadership :
Direct the work of others, monitor compliance measures, and control the flow of supplies and medications.Maintain production and sales records accurately and facilitate team member training and development.Qualifications
High school diploma. Bachelors degree (preferred but not required)1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.Persuasion, negotiation, and closing skills.Ability to meet deadlines, multi task, achieve company set objectivesMaintain patience and composure managing client careAbility to work productively and effectively in an unsupervised environmentPossesses strong interpersonal and communications skillsCompany Overview
Relive is the premier health and wellness center in the country where we focus on the client first to create personalized wellness solutions for unmatched results. We skip the short term fix and help our clients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!