Content analyst

About this role

As a Content analyst, you'll be the driving force behind maintaining the highest quality content generated by our features and models. Collaborating closely with our AI / NLP, product, and solutions engineering teams, you'll bring your editorial expertise and customer-centric thinking to the forefront.

We'll rely on your editorial mindset and customer-centric thinking to make sure we're delivering content at an enterprise-level of quality.

You'll be reporting to our Manager, Content analysis.

Your responsibilities

Put on your editorial and copywriting hats - deeply understand our customer's needs and priorities, and apply that customer-centric thinking when reviewing model outputs

Provide a thorough analysis of model and feature outputs to help us improve quality

Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production

Clearly communicate your findings to various stakeholders, including AI / NLP, product, and solutions engineering

As needed, produce reports and statistical analysis to summarize your findings in a digestible format

Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers

Help us build up and scale our content QA processes and capabilities

☆ Is this you?

2+ years working in a content review, copywriting, or editorial capacity

A deep love for words, language, and writing

Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing

Has an interest in AI and NLP technologies, including large language models (LLMs)

Can think strategically but loves to get into the details of the product and how it works

Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc.

Not afraid to speak their mind while contributing to a culture of openness and frank talk