Hearth Customer Service Representative

Job Description

Job Description

Key Responsibilities

Serve as the primary point of contact for customer inquiries related to hearth products and installations

Coordinate with installers and sales representatives to resolve product and installation questions

Provide accurate and timely responses via phone, email, and in-person communication

Schedule and confirm installation appointments and service calls

Enter and maintain customer and order data in internal systems with high attention to detail

Track and follow up on open service tickets and installation progress

Communicate updates and resolutions clearly to all stakeholders

Assist with documentation, reporting, and other administrative tasks as needed

• ???? Qualifications

Previous experience in customer service, preferably in home services, HVAC, or hearth products

Strong communication and interpersonal skills

Ability to multitask and manage competing priorities

Proficiency in data entry and basic office software (e.g., MS Excel, CRM systems)

Detail-oriented with a problem-solving mindset

Comfortable working in a team-oriented, customer-focused environment

Familiarity with hearth products or installation processes

Experience coordinating with field technicians or contractors

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.