Senior Alliance Director, Global - Talent Community

Senior Alliance Director, Global - Talent Community

Job ID

210510

Posted

10-Mar-2025

Role type

Full-time

Areas of Interest

Facilities Management, Project Management, Transaction Management

Location(s)

Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America, Houston - Texas - United States of America, London - England - United Kingdom of Great Britain and Northern Ireland, Minneapolis - Minnesota - United States of America, New York City - New York - United States of America

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Position Scope

The Global Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery across multiple services lines (FM, PJM and A&T) and multiple regions (AMS, APAC and EMEA) by providing direction and oversight to enable the account teams to positively contribute and comprehensively manage the fulfilment of our commitment to this Global client.

Through the development and execution of an Account Business Plan, the Global Alliance Director will be responsible for the profitable revenue growth and profit targets of the global account portfolio. The successful candidate is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.

The responsibilities for this position include, but are not limited, to the following :

P&L, Contract Management and Governance :

Accountable for financial performance of a global, 3X account

Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.

Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required

Ensures fulfilment of "promise" to customer - sets tone and culture for the way GWS delivers

Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development :

Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client

Demonstrates credibility and thought leadership, influencing business outcomes

Manages enterprise-wide client relationships at senior levels acting as an extension of the client's executive management team

Creates alignment between customer need & organizational delivery

Manages issue escalation and resolution

Strategic Planning & Value Creation :

Builds account plans and strategies to drive Account Growth

Acts as an expert in the client's business, culture and strategy by pro-actively contributing to the improvement of the client's business.

Supports growth through the development and execution of an Account Business Plan

Influences the client's planning and budgeting process to enhance value and optimize performance

Represents the client's best interests externally and internally to GWS

Strategic interpreter of needs and identifier of new value-added services

Accommodates, plans, integrates portfolio contraction & expansion

Ensures the successful management of scope expansion & renewal activities

Establishes and executes resource & people strategy

Service Delivery Integration and Assurance

Act as a champion of the Integrated Account model to deliver upon the combined CBRE commitments to the client.

Acts as single point of contact for account related communication to and from the senior client

Act as team leader and be responsible for provision of all services that touch the client & manage escalation processes

Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership

Manages in a matrix environment

Manages Client business changes that impact service delivery

Leadership

Directs and leads the account leadership team that consists of direct and matrix reporting responsibilities

Lead employee engagement initiatives to sustain progress the account has made, and drive change where needed.

Advancing diversity and inclusion culture in our organization

Multi regional and multi service line responsibilities

Safety and Controls

Responsible for ensuring world-class safety performance by CBRE and subcontractor employees, by instilling and reinforcing a positive, steadfast safety-first culture.

Directs and provides overall strategic management of the account's global compliance program to ensure adherence to CBRE and client compliance and controls requirements

World-class safety and controls compliance is a "license-to-operate" expectation and must be supported by effective management control systems. Procedures need to be established, maintained, and tested to ensure compliance.

Skills / Qualifications :

Demonstrated hands on / direct impact on business outcomes. Strong fiscal management with the ability to articulate understanding of P&L, Balance Sheet and Cash Flow management. Direct experience improving all three. Credible and strategic management of a large P&L

A history of developing strong trusted advisor status with clients. Engenders feelings of trust as an initial impression. History of looking for win / win solutions. Examples of successfully de-escalation of issues. Effective regardless of client.

High level of personal credibility, customer relationship management, networking and interpersonal skills

Strong understanding of building operations especially critical & Industrial environments with strong FM operational background and experience

Strong written and verbal communication skills. MS Office Suite competencies.

Proven experience as a visionary leader

Proven track record in the development & implementation of strategic plans

Significant experience managing customer accounts across North America, APAC and EMEA and working knowledge of labor laws in those regions

Significant experience leading multiple service lines across multiple regions and delivering on the value proposition of having a single globally integrated service provider

Demonstrated ability to take full accountability for team performance and ensure client and CBRE expectations are achieved.

Proven and tested safety leadership experience and competency in both office and manufacturing environment

History of data-driven decision making enabled by solid data analytics and a drive for increased automation

Experience leading teams and operations in a manufacturing environment (aligns with portfolio make-up and the operational mindset of primary client)

Ability to effectively navigate in a matrix organization

Exceptional collaboration skills, and ability to ensure productive collaboration amongst regional and service line leaders on account

Experience managing various contracts and commercial models, and success delivering on savings commitments (e.g. fixed price, savings guarantee)

Continuous improvement mindset with history of delivering innovation that is recognized by the client

Strong communication skills

Extensive real estate industry knowledge and trends

Consultative skills

Ability to prioritize

Interprets and manages risk using systems that demonstrate appropriate control and validation of risk mitigation measures.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women / Minorities / Persons with Disabilities / US Veterans)