Technical Support Specialist NRG Energy, Inc. Location : Utah Category : Technical

Who we are looking for :

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to : customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions withcustomers.

What you will be doing :

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of aTier 3Specialist.

Training : Paid, Mandatory training

Starting Rate : $17.00 / hr

We want you to grow with us! Potential to make up to $20.25 / hr within your first year.

Pay increase with training as follows :

Tier 2 (90 Days) $17.75

Tier 3 (180 Days) $18.75

Additional career opportunities available after Tier3 based on performance - $20.25+

During training you will learn to :

Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience

Accurately document and update records in required information systems

Deescalate customers and find resolution for complex issues

Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG.

What will make you successful :

A predisposition to think outside of the box and find customized solutions

Ability to thrive in a high-volume contact center

A sense of success and value from solving customer concerns

A high degree of resiliency and "bounce-back" due to escalated customers

Passion for helping others; going above and beyond for customers and teammates

Excellent communication (both verbal and written) and relationship-building skills

Ability to multitask with ease, effectively prioritize tasks and be a self-starter

Demonstrated tech-savviness, Prior technical exposure, or interest

Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus

Ability to maintain a high level of confidentiality

Innate desire to learn and develop

Minimum Requirements :

Must be at least 18 years of age

Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Cannot be located in CA, CT, DC, ME, or WA.

Be able to type a minimum of 40 wpm

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