AHU Technologies Inc is hiring : Senior Technical Writer in Washington

Role : Senior Technical Writer

Location : Washington, D.C. (Hybrid - once every 2 weeks)

Client : DC Government

Job Description :

Duties and Responsibilities

• Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages, and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures.
• Track the development and delivery of monthly, quarterly, and semiannual documents and reports.
• Perform technical edits and support quality reviews.
• Develop quality standards, graphics, format, and style for internal and external IT documents.
• Create customer service content, user guides, and in-depth documentation on product features, FAQ reference materials.
• Contribute to the organization's messaging strategy, crafting content guides for new products and features.
• Understand new features, learn how they work, and document them in crisp, easy-to-follow language.
• Improve existing documentation based on customer feedback.
• Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
• Learn complex concepts and communicate information easily and clearly to internal employees and the end-user community.
• Use visual models and tools to communicate workflows, communications, relations, and system operations.
• Perform other related duties as assigned.
• Must be detail-oriented with strong analytical and problem-solving skills.

Education

Qualifications

#J-18808-Ljbffr