Desktop Support Specialist

Position Title

Desktop Support Technician

Location

Onsite (with occasional travel to a nearby office location)

Duration

Long-term contract

Experience Level

Intermediate

Overview

We are seeking a Desktop Support Technician to join a collaborative IT team on a long-term contract. This role involves providing Tier 2 support by handling escalations from the helpdesk, assisting with onboarding and offboarding processes, and working closely with teams such as Network Operations and User Administration.

Key Responsibilities

• Respond to escalated helpdesk tickets and provide white-glove support to end users
• Assist with user onboarding / offboarding, including account setup and deactivation using Active Directory
• Perform hardware support tasks including imaging, troubleshooting, and printer maintenance
• Collaborate with cross-functional teams including NOC and user administration
• Provide remote and onsite support for technical issues
• Maintain and support desktop environments, applications, and peripheral devices

Required Skills

Preferred Skills

Pay and Benefits

The pay range for this position is $24.90 - $24.90 / hr.

Workplace Type

Fully onsite position in West Bend, WI.

Application Deadline

Position anticipated to close on Oct 23, 2025.

Equal Opportunity Statement

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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