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Rent2Buy Field & Customer Specialist

Rent2Buy Field & Customer Specialist

HertzOklahoma City, Oklahoma, United States
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A Day in the Life :

The Rent2Buy Field & Customer Support Specialist is responsible for supporting car sales customers and field employees through email and phone communication.

The salary for this position is $14.70 per hour.

What You’ll Do :

  • Mange incoming calls for the Hertz Car Sales division.
  • Coordinate Rent2Buy reservations by determining vehicle availability and partner with internal stakeholders to ensure cars are at the correct location on time.
  • Book or cancel reservations using internal reservation system.
  • Maintain communication with the field to ensure customers are receiving the proper service throughout their rental experience.
  • Monitor all Rent2buy rentals to make sure customers are paying for the car purchased within the Rent2Buy time frame.
  • Reclass vehicles to the store’s inventory as needed.
  • Process all Rent2buy deals and make sure deals are properly funded.
  • Support and coach the field on the Rent2buy process.

What We’re Looking For :

  • 2 years of previous customer service and / or sales experience preferred.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Experience with PC Excalibur, DASH, and Advent systems preferred.
  • Available to work on weekends and evenings.

    • What You’ll Get :

  • Up to 40% off the base rate of any standard Hertz rental.
  • Paid Time Off.
  • Medical, Dental & Vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance.
  • Employee Assistance Program for employees & family.
  • Educational Reimbursement & Discounts.
  • Voluntary Insurance Programs - Pet, Legal / Identity Theft, Critical Illness.
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.
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    Field Specialist • Oklahoma City, Oklahoma, United States