Chat Support Specialist

ValueAdd Research and Analytics Solutions LLPPocola, OK, US

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Job Description

This is a remote position.

Are you a customer service rockstar with excellent communication skills and a passion for helping others? ValueAdd Research and Analytics Solutions LLP is seeking a Chat Support Specialist to join our dynamic team. As a Chat Support Specialist, you will be responsible for providing timely and accurate support to customers through our chat platform. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!

Responsibilities :

Respond to customer inquiries and provide solutions through chat support
Assist customers with product information, troubleshooting, and technical support
Escalate complex issues to the appropriate team members for resolution
Maintain accurate records of customer interactions and transactions
Ensure customer satisfaction by delivering exceptional service

Qualifications :

1+ years of experience in customer service or support role

Excellent written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving skills and attention to detail

Proficiency in typing and using chat support software

Skills :

Customer-focused mindset

Ability to work well in a team environment

Adaptability and flexibility

Empathy and patience

Technical aptitude

If you are ready to take on a new challenge and make a difference in the lives of our customers, apply now to join our team as a Chat Support Specialist at ValueAdd Research and Analytics Solutions LLP!

Requirements

1+ years of experience in customer service or support role

Excellent written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving skills and attention to detail

Proficiency in typing and using chat support software

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Support Specialist • Pocola, OK, US