Job Description
Candidates must be located in and have an active / valid license to practice Pharmacy in the state of Pennsylvania.
This role offers the opportunity to make a meaningful impact in the lives of hospice patients by supporting palliative care initiatives, ensuring safe and effective medication use, and improving overall quality of life at end-of-life. Consultative Pharmacists work collaboratively with nurses and caregivers to provide real-time, patient-centered consultation and support.
Essential Functions
Note : The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
- Provide expert guidance on pain and symptom management tailored to individual patient needs and actively contribute to enhancing patient comfort and dignity during end-of-life care.
- Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans.
- Educate healthcare professionals and caregivers on medication usage and adverse event prevention.
- Accurately document clinical interventions and patient outcomes in electronic health systems. Ensure all encounter documentation is complete, clear, and ready for transcription / processing.
- Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements.
- Consistently meet or exceed expected productivity benchmarks.
- Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment.
- Maintain a professional, empathetic tone in all patient and team interactions.
- Engage with a multidisciplinary care team in a fast-paced call center environment.
- Support team success through shared learning, collaboration, and knowledge sharing.
- Participate in weekend rotations and contribute to team coverage as needed.
Marginal or Additional Functions
Protects company’s intellectual property and the privacy of customers’ and patients’ dataPerforms other related duties as assigned or apparent.Supervisory and Managerial Responsibility
This position does not have supervisory or managerial responsibilities.Knowledge, Skills & Abilities
Education, Licensure or Certification :
PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacyActive pharmacy license in home state (Pennsylvania or Tennessee)Pharmacy licenses in other states or willingness to obtain additional licensesWork Experience or Related Experience :
Experience in hospice, palliative care, or oncology settings preferredPrevious experience working in a call center or remote clinical consultation environment preferredFamiliarity with pharmacy benefit management (PBM) services preferredSpecialized Knowledge, Skills & Abilities :
Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization proceduresDemonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulationsStrong clinical assessment and decision-making skillsExcellent written and verbal communication skillsProficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilitiesExcellent listening skillsProven ability to manage multiple projects simultaneously while paying strict attention to detailAbility to maintain confidentiality, and to exercise discretion and good judgmentExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailCommitment to delivering high-quality, compassionate patient careProficient in Microsoft Office tools and electronic health record (EHR) systemsEquipment :
Working knowledge of a PC, business and communications software (MS Office) and web-based tools is requiredTravel Requirements and Conditions
Limited travel may be requiredWork Environment, Conditions, and Demands
Work is performed in a remote or hybrid office environment.Remote work Internet Policy Requirements : To ensure Home or Hybrid Home / Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipWork from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationPhysical Requirements and Demands
Note : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the dayRegular eye-hand coordination and manual dexterity is required to operate office equipmentAbility to lift up to 30 lbs.Additional Position Information
No additional information is applicable