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Application Support Lead

Application Support Lead

CollaberaCincinnati, OH, United States
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Application Support Lead

Contract : Cincinnati, Ohio, US

Salary Range : 55.00 - 60.00 | Per Hour

Job Code : 365273

End Date : 2025-11-01

Days Left : 29 days, 3 hours left

Apply

Title : Application Support Lead

Location : Cincinnati, OH - 45202

Duration : 06 - 12 months (with possible extension)

Pay Range : $55 / hr - $60 / hr

Role Overview :

Lead and manage support operations for critical business applications, ensuring prompt issue resolution, process improvement, and high customer satisfaction. Supervise support analysts, coordinate with development / operations teams, and drive service reliability.

Must-Have Skills :

  • Proficiency with ServiceNow, Jira Service Desk, Zendesk
  • Incident, problem, and change management experience
  • Process improvement and KPI management
  • Mentoring and development of support staff
  • ITIL or equivalent framework familiarity

    • Job Requirement

  • ServiceNow
  • Jira
  • Servicedesk
  • Zendesk
  • Incident Management
  • Change Management

    • Reach Out to a Recruiter

  • Recruiter
  • Email
  • Phone
  • Amitabh Patnaik
  • amitabh.patnaik@collabera.com

    • Apply Now

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