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Consumer Exp Spec I PRNGreenwood Village, CO

Consumer Exp Spec I PRNGreenwood Village, CO

AdventHealthEnglewood, CO, US
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Consumer Experience Specialist I - Prn

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family :

  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Whole Person Wellbeing Resources

Schedule : PRN

Shift : Day

Location : 6061 S Willow Dr, Greenwood Village, 80111

The role you'll contribute :

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). This role is pivotal in providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Specialist reports to the department Supervisor or Manager and is required to maintain a working knowledge of service offerings, service workflows, and contact center technologies necessary to perform all job functions. Additionally, this position may involve providing concierge-level service to patients, helping them navigate the healthcare system effectively. The role is inherently cross-functional, requiring collaboration with technology, design, operations, analytics, and executive teams to develop and bring solutions to market, including summarizing research and reporting on data-driven insights. The Specialist is expected to be well-versed in various skills and maintain knowledge of care across multiple regions, particularly in specialized areas such as Sports Med & Rehab, contributing to the overall consumer experience by researching, developing, and influencing product solutions and key consumer efforts based on team strategy and vision. Certified Interpreter (Spanish) Preferred

The value you'll bring to the team :

  • Resolves consumer inquiries accurately and promptly.
  • Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
  • Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
  • Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

    • The expertise and experiences you'll need to succeed :

    Required qualifications :

  • High School Diploma or equivalent
  • 1 Work Experience Required

    • Preferred qualifications :

  • Certified Medical Interpreter (CMI)

    • This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

    Category : Patient Financial Services

    Organization : AdventHealth Rocky Mountain

    Schedule : Per Diem

    Shift : 1 - Day

    Req ID : 25037953

    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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    Spec • Englewood, CO, US