AppFolio, Inc is hiring : Sr. User Experience Designer in Dallas

Description

Hi, We’re AppFolio.We’re innovators, changemakers, and collaborators. We’re more than just a software company — a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.We love where we work, and you can, too.Conversations are at the heart of how our customers run their businesses. Property managers spend much of their time communicating with prospects, residents, and owners — answering questions, providing updates, and building trust. Our Sr. UX Designer for Voice AI will design intuitive, business-focused voice experiences that streamline these interactions, enabling automation where it adds efficiency and creating space for property managers to focus on the connections that matter most.The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working alongside Software Engineers, QA Engineers, and Product Managers to build innovative AI-driven solutions.

Responsibilities

• Lead the design of voice AI experiences, from early exploration to polished conversational flows, ensuring interactions feel intuitive and aligned with business needs
• Help define and evolve conversational design guidelines and patterns within the broader design system
• Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams
• Develop conversation models, personas, and scripts that balance clarity, efficiency, and brand voice
• Participate in executing a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs
• Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping
• Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming activities as well as pairing with engineers on design
• Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas
• Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing specific to conversational interfaces
• Evangelize a cohesive user experience via the consistent use of UI patterns
• Inspire teams beyond good usability to user delight exploring how tone, pacing, and micro-interactions in voice design can strengthen trust and engagement
• Participate in and help drive a comprehensive Design Strategy, setting usability benchmarks and success measures for conversational products.

Knowledge and Skills

Compensation & Benefits

The base salary / hourly wage that we reasonably expect to pay for this role is : $125,600-$157,000. The actual base salary / hourly wage for this role will be determined by a variety of factors, including but not limited to : the candidate’s skills, education, experience, etc. Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses / commissions that you may be eligible for based on your role and / or employment type. Regular full-time employees are eligible for benefits.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We\'re cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

#J-18808-Ljbffr