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Sales Consultant - La-Z-Boy Furniture Galleries
Sales Consultant - La-Z-Boy Furniture GalleriesLa-Z-Boy • Exton, PA, US
Sales Consultant - La-Z-Boy Furniture Galleries

Sales Consultant - La-Z-Boy Furniture Galleries

La-Z-Boy • Exton, PA, US
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  • Health Insurance through Blue Cross / Blue Shield
  • Dental and Vision Insurance
  • Paid Vacation
  • 401k with match
  • Paid Training- Access to FREE online education resources
  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
  • Promote the Design program & assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of the features and benefits of existing and new product lines
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
  • Execute and champion the Design process following the established company guidelines
  • Responsible for supporting design related functions in the store
  • Provide the highest level of customer service to all current and future customers
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote team environment
  • Provide support by being responsive to incoming phone calls and emails
  • Assist in handling customer issues and / or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
  • Maintain a positive working relationship with all store employees
  • Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process / skills to achieve store sales goals
  • Help promote and champion a culture of sales and service
  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and / or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible for accurately completing daily On-Point system logs
  • Show a sense of urgency, enthusiasm and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
  • Consistently schedule deliveries with customers
  • Responsible for opening and closing of the store
  • High School Diploma or equivalent
  • Previous selling experience and ability to close a sale strongly preferred
  • Excellent communication, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
  • Demonstrated persuasion and negotiation skills
  • Ability to effectively manage time and conflicting priorities
  • Ability to effectively and productively with others as a team
  • Ability to work the schedule and hours dictated by business needs
  • Ability to work evenings, weekends and holidays as required
  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more
  • Strong attention to detail
  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
  • Ability to lift and / or carry up to 50 pounds.
  • Ability to stand for long periods of time.
  • Nearly continuous use of repetitive hand motions, hearing and listening.
  • Often required to sit, walk, bend and stoop
  • Subject to inside environmental conditions
  • Ability to pass background and drug screen. Training Pay : $15 per hour for 2-6 weeks (no commission) Average Annual Earning Potential After Training : $50,000 - $70,000 (inclusive of base and commission)
  • Total Compensation Range : $22,880 - $80,000+ (will not pay less than state / local minimum wage requirements) Base Pay : $11 / hour (varies by store location) Commission : UNCAPPED commissions on written sales + 1 - 6% in commissions on monthly sales based on sales achievement vs goal – commission % increases as performance to goal increases.
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    Sales Consultant • Exton, PA, US

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